Hotel Front Desk Representative

7 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $36,000 - $38,000

About Our Hotel Front Desk Role

Are you a people person looking for a new challenge? This is an exciting opportunity to join our team as a Hotel Front Desk Receptionist, working in the heart of our hotel.

As a key member of our Front Office team, you will be responsible for providing exceptional customer service to our guests, responding to their queries and resolving any issues that may arise during their stay.

In this dynamic role, you will engage with guests from arrival to departure, welcome them, and act as their main point of contact throughout their visit. You will also have the opportunity to work with our Concierge team, assisting guests with their luggage, coordinating taxi services, and recommending local attractions.

Within our Communications team, you will be the primary link between our guests, hotel staff, and various departments, including deliveries and requests. Your excellent communication skills and ability to work well under pressure will make you an invaluable asset to our team.

Key Responsibilities:

  • Welcome guests and complete check-in and check-out procedures using our hotel system.
  • Make and adjust guest reservations.
  • Manage guest requests, inquiries, and complaints.
  • Maintain current knowledge of daily VIPs, hotel products, services, pricing, and special promotional offers.
  • Maximise sales revenues through up-selling and marketing programs.
  • Manage guest luggage.
  • Park automatic and manual vehicles.
  • Arrange taxis and courier services.
  • Receive and deliver mail and messages.
  • Provide support to the Concierge desk.
  • Perform general incoming communication duties, including taking enquiries via telephone and electronic registration systems.
  • Deliver guest amenities and requests to rooms.

Requirements:

  • No prior experience required.
  • Fluent in English to communicate professionally with guests and team members.
  • Computer literate.
  • Able to resolve problems and conflict.
  • Ability to lift heavy objects.
  • Flexible working hours according to business needs.
  • Confident communication skills and positive manner.
  • Full Manual driving license.
  • Passion for providing excellent customer service.

Benefits:

This is an excellent opportunity to develop your skills and experience in a fast-paced and dynamic environment. You will receive comprehensive training and support to ensure your success in this role.

We offer a competitive salary and benefits package, as well as opportunities for career advancement and professional growth.

If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you

Skills/Experience:

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment. They will also have a flexible and adaptable approach to work, with the ability to manage multiple tasks and priorities.

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