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Director, People and Culture

2 months ago

Sydney, New South Wales, Australia Aged Care Quality and Safety Commission Full time
About the Role

The Aged Care Quality and Safety Commission is seeking a highly skilled Director, Case Management to lead the establishment and management of a new team responsible for employee-related cases. The successful candidate will oversee the management of complex cases, including compensation and investigations, and provide guidance to team members as needed.

Key Responsibilities
  • Establish a new Case Management team and develop a comprehensive case management approach.
  • Manage complex employee-related cases, taking a risk-based approach and considering reputational, regulatory, and legal consequences.
  • Oversee and guide internal and external investigations, reviewing the employee complaint portfolio and reporting on trends and behaviors of concern.
  • Manage workplace grievances by undertaking high-quality, timely, and independent investigations into employee misconduct and behavior.
  • Oversee health and rehabilitation case management activities for injured or ill employees, including compensation claims and early intervention.
  • Manage and mentor a team of rehabilitation case managers, performance case managers, and investigators.
  • Contribute to the provision of advice to Commission leadership on employee-related issues.
  • Regularly review the quality standards and effectiveness of case management processes.
  • Sustain effective positive relationships with internal teams and external stakeholders.
Leadership and Accountability
  • Manage case management operations, including budgets, contracts, procurement, and human resources.
  • Lead case management staff to achieve individual and team performance objectives.
  • Identify and manage workforce risks.
  • Actively contribute to relevant governance committees and/or working groups.
Requirements
  • Highly developed leadership and change management skills.
  • Ability to foster a positive and supportive team culture.
  • Extensive knowledge of statutory, regulatory, and policy frameworks.
  • Demonstrated ability to contribute to strategic direction.
  • High standard of verbal and written communication.