Front Office Team Leader

17 hours ago


Perth, Western Australia Accor Apartments & Realty Full time
Front Office Team Leader Opportunity

We are seeking a highly motivated and experienced Front Office Team Leader to join our team at Accor Apartments & Realty. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our front office.

Key Responsibilities:

  • Lead the Front Office team in providing outstanding customer service and ensuring a warm welcome for all guests.
  • Collaborate with the team to resolve guest challenges and concerns in a timely and professional manner.
  • Train and develop new team members to ensure they have the skills and knowledge to provide exceptional service.
  • Maintain a positive and supportive team culture, promoting a 'can-do' attitude and a commitment to excellence.

Requirements:

  • Experience as a Guest Service Agent or Receptionist, with a proven track record of delivering exceptional customer service.
  • Ability to work collaboratively as part of a team, with a strong focus on communication and problem-solving.
  • Proficiency in using reservation and property management systems, with a willingness to learn and adapt to new technologies.
  • Flexibility to work a rotating roster, including evenings, weekends, and public holidays.

About Accor Apartments & Realty:

We are a dynamic and inclusive company, committed to providing a positive and supportive work environment for all our employees. We believe in the importance of diversity and inclusion, and are proud to be an equal opportunities employer.

If you are a motivated and experienced Front Office professional looking for a new challenge, we would love to hear from you. Please submit your application, including your resume and a cover letter outlining your experience and qualifications.



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