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Front Office Team Leader
2 months ago
At Accor Apartments & Realty, we're seeking a skilled Front Office Team Leader to join our team. As a key member of our front desk team, you'll play a pivotal role in shaping exceptional guest experiences and ensuring the smooth operation of our front office.
Key Responsibilities:
- Lead the Front Office team collaboratively, fostering a culture of excellence and customer satisfaction.
- Approach guest challenges with a proactive and solution-focused mindset, consistently delivering outstanding customer service.
- Develop and implement effective training programs to onboard new team members, ensuring seamless integration into our team.
- Maintain a positive and supportive work environment, promoting a 'can-do' attitude and encouraging team members to excel in their roles.
Requirements:
- Proven experience as a Guest Service Agent or Receptionist, with a strong track record of leadership and customer service skills.
- Ability to multitask, thrive under pressure, and think critically to address issues or guest concerns.
- Proficiency in using reservation and property management systems is a plus.
- Flexibility to work a rotating roster, including occasional evening, weekend, and public holiday shifts.
- Proactive problem solver with a passion for delivering exceptional guest experiences through creative approaches.
About Accor Apartments & Realty:
We're a dynamic and inclusive company, committed to building diverse teams across the globe. We welcome you as you are, and we help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.
