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Front of House Team Member

2 months ago

Perth, Western Australia Brown & Blacks Full time

Brown & Blacks is seeking a dedicated and efficient Front of House Assistant to join our team and provide exceptional customer experiences in our busy restaurant and bar.

As a Front of House Assistant, your primary responsibilities will include:

  • Welcoming customers, taking orders, and ensuring a seamless dining experience.
  • Preparing and serving hot and cold drinks efficiently and effectively.
  • Verifying age requirements and adhering to local and national liquor laws regarding alcohol consumption.
  • Pouring traditional drinks and mixing cocktails with precision.
  • Processing payments accurately and efficiently.
  • Managing stock levels, cellar processes, and bar supplies to maintain a well-stocked and organized environment.
  • Maintaining a clean and welcoming restaurant and bar area, adhering to high hygiene standards.
  • Providing exceptional customer service, responding promptly to customer requests, and ensuring all needs are met.
  • Communicating clearly, listening attentively, and providing accurate information to customers.
  • Demonstrating attention to detail and maintaining a high level of professionalism at all times.
  • Ensuring seamless communication with customers across various channels, including in-person, phone, and online interactions.
  • Consistently demonstrating friendliness, politeness, and a positive attitude, establishing a strong rapport with customers.
  • Operating efficiently and productively, making informed decisions to meet customer needs.
  • Staying up-to-date on Brown & Blacks' offerings, products, and services, sharing knowledge with customers to enhance their experience.
  • Providing exceptional service in both the bar and restaurant areas, ensuring a consistent and high-quality experience.
  • Preparing service areas, setting up glasses, cutlery, crockery, and equipment as needed.
  • Asking questions and listening carefully to customer responses to accurately establish their needs.
  • Providing detailed information on menus and making knowledgeable recommendations to customers.
  • Upselling products when appropriate and taking accurate food and drink orders.
  • Communicating order details to the kitchen team and checking dishes and kitchenware for cleanliness and presentation.
  • Clearing tables, washing and polishing glasses, cutlery, crockery, and equipment, and managing waste.
  • Performing all tasks safely and in compliance with Brown & Blacks' Food Hygiene and Safety standards.

Applicants must be aged 18 or older to work in the bar.

Pay is negotiable based on experience.

Job Type: Full-time or part-time

Benefits:

  • Company pension
  • Employee discount
  • On-site parking

Schedule:

  • 8-hour shift
  • Weekend availability

Supplemental pay types:

  • Tips

Work Location: In-person