Front Office Supervisor
1 week ago
About the Role:
The Front Office Supervisor is a key member of the Marriott International team, responsible for delivering exceptional guest experiences and ensuring seamless hotel operations. As a Front Office Supervisor, you will be the face of the hotel, providing warm and welcoming interactions with guests, and ensuring that their stay is nothing short of exceptional.
Key Responsibilities:
- Manage the front desk operations, ensuring efficient check-in and check-out processes, and maintaining accurate guest records.
- Represent the hotel in resolving guest-related issues, providing solutions and exceeding guest expectations.
- Take reservations and implement projects and policies to drive hotel performance.
- Identify and develop the skills of team members, providing coaching and mentoring to enhance their knowledge and abilities.
- Assist with guest inquiries, directing internal and external calls, and ensuring that all guests feel welcome and comfortable.
- Create a positive impression as an ambassador for the hotel, embodying the Marriott International values of excellence, integrity, and teamwork.
Requirements:
- Competent in Microsoft Office and OPERA software.
- Passionate about delivering exceptional customer service and creating memorable guest experiences.
- Positive attitude, electric personality, and articulate communication skills.
- Leadership experience and a passion for hospitality management.
What We Offer:
- Flexible working arrangements and a range of benefits, including parental leave, birthday leave, and long service leave portability.
- Enhanced superannuation and travel and stay benefits.
- Incentive, recognition, and wellbeing programs, and access to EAP Support Services.
About Marriott International:
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws.
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