Hotel Operations Manager

4 weeks ago

Broome, Australia Minor Hotels Full time
Job Title: Front Office Manager

Oaks Hotels & Resorts is one of Australasia's largest apartment style accommodation providers, managing a portfolio of over 55 properties across five countries.

We're a company that values our people and invests in their growth and development.

Key Responsibilities:

  • Provide an exceptional guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
  • Meet guests and customers when they arrive and ensure they are settled in their rooms.
  • Maintain professional, open and honest communication to assist guests and make accurate bookings.
  • Lead and motivate the team in providing outstanding guest welcoming and experiences.
  • Ensure that all daily tasks are completed accurately and in a timely manner.
  • Resolve and respond to guest complaints in a timely and professional manner.
  • Maintain accurate guest accounts and assist with daily reporting.
  • Effectively manage team rosters to meet budgets.
  • Support the Hotel Manager with recruitment.

Requirements:

  • Minimum 2+ years experience at a supervisor level within a hotel environment.
  • Exceptional people management skills, with the ability to lead and motivate a diverse team.
  • Excellent written and verbal communication skills.
  • Exceptional customer service skills and an unwavering positive attitude.
  • Understanding of trust accounting.
  • A passion for delivering exceptional, proactive customer service.
  • Ability to work a variety of shifts, including weekends and public holidays if required.

Benefits:

  • 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand.
  • Access to Minor Hotels ANZ paid parental leave benefits.
  • 20% team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand.
  • Additional paid leave including Birthday and Study leave.
  • Educational financial support may be available to those who undertake development relevant to the company's business requirements.
  • NIB insurance discounts.
  • Discount savings and cash back from over 400 popular retailers in Australia and New Zealand.
  • Entertainment and experience discounts.
  • Discount on furniture.
  • 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe.
  • Wellbeing programs with Uprise (EAP).
  • Wellness programs at Elysia Wellness retreat.

  • Hotel Operations Manager

    3 weeks ago

    Broome, Australia Minor Hotels Full time

    Minor Hotels is one of Australasia's largest apartment-style accommodation providers, managing a portfolio of over 55 properties across five countries. Our modern and fully equipped apartments, residences, and suites are what make our guests return time and time again.We're committed to delivering exceptional guest experiences through our people-driven...

  • Hotel Operations Manager

    4 weeks ago

    Broome, Australia Minor Hotels Full time

    Front Office Manager RoleOaks Hotels & Resorts is a leading provider of apartment-style accommodations in Australasia, managing a portfolio of over 55 properties across five countries.We are seeking an experienced and professional Front Office Manager to lead our Front Office team at Oaks Cable Beach Resort.The ideal candidate will have a strong background...

  • Hotel Operations Manager

    2 weeks ago

    Broome, Australia Minor Hotels Full time

    Oaks Hotels & Resorts is a leading hospitality provider in Australasia, operating over 55 properties across five countries.We offer modern and fully equipped apartments, residences, and suites that cater to our guests' needs. Our team is driven by a passion for delivering exceptional guest experiences and creating a positive work environment.As a Hotel...

  • Hotel Front Office Manager

    1 month ago

    Broome, Australia Oaks Hotels Full time

    Hotel Front Office ManagerWe are seeking an experienced and professional Front Office Manager to lead the Front Office team at Oaks Broome Hotel. As a key member of our hotel team, you will be responsible for providing exceptional customer experiences and ensuring the smooth operation of the front office and reception areas.Key Responsibilities:Provide a...

  • Hotel Operations Manager

    1 month ago

    Broome, Australia Cable Beach Club Resort & Spa Full time

    Cable Beach Club Resort & Spa is a renowned 4-star resort located on the stunning Cable Beach in Western Australia. We are seeking a highly skilled Duty Manager to join our Front Office team on a full-time basis.The successful candidate will be responsible for:Ensuring exceptional service standards across the Front Office departmentManaging room inventory...

  • Hotel Operations Manager

    4 weeks ago

    Broome, Australia Cable Beach Club Resort & Spa Full time

    Cable Beach Club Resort & Spa is a world-renowned resort located on the stunning Cable Beach in Western Australia. We are seeking a highly experienced Duty Manager to join our Front Office team on a full-time, ongoing basis.The successful candidate will be responsible for:Ensuring exceptional service standards across the Front Office departmentManaging room...

  • Hotel Operations Lead

    1 week ago

    Broome, Australia Minor Hotels Full time

    Role OverviewWe are seeking a seasoned Hotel Operations Lead to spearhead the Front Office team at Oaks Cable Beach Resort in Broome, Australia.Job DescriptionThe ideal candidate will possess exceptional leadership skills, drive guest satisfaction, and foster a positive work environment. Key responsibilities include:Providing an outstanding guest welcoming...

  • Hotel Operations Manager

    3 days ago

    Broome, Australia Minor Hotels Full time

    At Minor Hotels, we strive to deliver exceptional guest experiences and create memorable moments for our customers. As a leading accommodation provider in Australasia, we're committed to investing in the growth and development of our team members.We're currently seeking an experienced Front Office Manager to lead our team at Oaks Cable Beach Resort. This is...

  • Hotel Front Desk Lead

    2 weeks ago

    Broome, Australia Minor Hotels Full time

    Hotel Front Desk Lead OpportunityOaks Hotels & Resorts, a leading provider of apartment-style accommodations in Australasia, is seeking an experienced and enthusiastic Hotel Front Desk Lead to join their team at Oaks Cable Beach Resort in Broome, Australia.About the Role:The successful candidate will be responsible for leading the front office team, ensuring...

  • Operations Manager

    2 weeks ago

    Broome, Australia Oaks Hotels Full time

    Company Overview:Oaks Hotels & Resorts Suites is a leading hospitality company with a strong commitment to delivering exceptional guest experiences. We are dedicated to providing our guests with memorable stays and creating a positive impact on our community.Salary: $72,000 per annumJob Description: As a Front Office Manager at Oaks Hotels, you will be...

  • Senior Front Desk Operations Manager

    2 weeks ago

    Broome, Australia Oaks Hotels Full time

    About UsOaks Hotels is a leading hospitality group in Australia and New Zealand, dedicated to delivering exceptional guest experiences.We are currently seeking an experienced Senior Front Desk Operations Manager to join our team at Oaks Cable Beach Resort.

  • Housekeeping Operations Manager

    13 hours ago

    Broome, Australia Oaks Hotels Full time

    About Oaks HotelsOaks Hotels is a leading hospitality company in Australia and New Zealand, committed to delivering exceptional guest experiences.

  • Hotel Housekeeping Supervisor

    4 weeks ago

    Broome, Australia Cable Beach Club Resort & Spa Full time

    Housekeeping Supervisor Opportunity at Cable Beach Club Resort & SpaCable Beach Club Resort & Spa, located in Western Australia, is seeking a highly skilled Housekeeping Supervisor to join their team. This is a full-time role with rotating rosters.The successful candidate will be responsible for overseeing housekeeping staff and ensuring that all areas of...

  • Culinary Operations Manager

    3 weeks ago

    Broome, Australia Cable Beach Club Resort & Spa Full time

    Restaurant Operations SpecialistCable Beach Club Resort and Spa is a world-renowned resort located on the famous Cable Beach in Western Australia. We are seeking a skilled and enthusiastic Restaurant Operations Specialist to join our culinary team on a Full-Time basis.The successful candidate will be responsible for assisting in the production of food,...

  • Front Office Manager

    2 months ago

    Broome, Australia Oaks Hotels Full time

    Job DescriptionWe are looking for an experienced, professional and enthusiastic Front Office Manager to lead the Front Office team at Oaks Cable Beach Resort.The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer...

  • Front Office Manager Broome, Australia

    2 months ago

    Broome, Australia Minor Hotels Full time

    Company DescriptionOaks Hotels & Resorts is one of Australasia’s largest apartment style accommodation providers, managing a portfolio of over 55 properties across five countries. Our modern and fully equipped apartments, residences and suites are what make our Guests return time and time again.Our people drive the success of our business, so we will...

  • Lead Front Office Manager

    12 hours ago

    Broome, Australia Minor Hotels Full time

    Company Overview">Oaks Hotels & Resorts is one of Australasia's largest apartment style accommodation providers, managing a portfolio of over 55 properties across five countries. Our modern and fully equipped apartments, residences and suites are what make our Guests return time and time again.">Our Approach to Success">We prioritize investing in our team...

  • Hospitality Manager

    2 weeks ago

    Broome, Australia Minor Hotels Full time

    Minor Hotels & Resorts is a leading provider of accommodation in Australasia, with over 55 properties across five countries.We are passionate about delivering exceptional guest experiences and driving business success through investing in our people's skills and career growth.This role offers the opportunity to lead the Front Office team at Oaks Cable Beach...

  • Culinary Expert

    4 weeks ago

    Broome, Australia Minor Hotels Full time

    Key Responsibilities:Prepare and cook high-quality dishes according to the restaurant's established menu, ensuring exceptional presentation and customer satisfaction.Plan and modify the menu as needed to enhance customer satisfaction and maintain a high level of quality.Manage the overall kitchen operations effectively, ensuring smooth service and...

  • Maintenance Manager

    1 week ago

    Broome, Australia Cable Beach Club Resort & Spa Full time

    Job DescriptionWe are seeking a highly skilled Maintenance Supervisor to join our team at Cable Beach Club Resort & Spa. The successful candidate will oversee the daily operations, focusing on maintenance and repairs, tenant accommodation management, property presentation, and OH&S compliance.This hands-on role requires strong communication skills, manual...