Hotel Operations Manager

4 weeks ago

Broome, Australia Minor Hotels Full time

Minor Hotels is one of Australasia's largest apartment-style accommodation providers, managing a portfolio of over 55 properties across five countries. Our modern and fully equipped apartments, residences, and suites are what make our guests return time and time again.

We're committed to delivering exceptional guest experiences through our people-driven approach. As part of our team, you'll feel at home with our close-knit culture and thrive on driving success in the hospitality industry.

About the Role:

We're seeking an experienced Front Office Manager to lead the Front Office team at Oaks Cable Beach Resort. This is an excellent opportunity to grow your career with Minor Hotels and take on new challenges as a key member of our operations team.

Main Responsibilities:

  • Provide outstanding guest welcoming experiences by demonstrating a commitment to service excellence and maintaining front office and reception operational standards.
  • Meet guests and customers when they arrive and ensure they are settled in their rooms.
  • Maintain professional, open, and honest communication to assist guests and make accurate bookings.
  • Guide and support the team in providing outstanding guest welcoming experiences.
  • Ensure that all daily tasks are completed accurately and in a timely manner.
  • Resolve and respond to guest complaints in a timely and professional manner.
  • Maintain accurate guest accounts and assist with daily reporting.
  • Effectively manage team rosters to meet business needs.
  • Support the Hotel Manager with recruitment.

Requirements:

  • Minimum 2+ years' experience at a supervisor level within a hotel environment.
  • Exceptional people management skills, with the ability to lead and motivate a diverse team.
  • Excellent written and verbal communication skills.
  • Exceptional customer service skills and an unwavering positive attitude.
  • Understanding of trust accounting.
  • A passion for delivering exceptional, proactive customer service.
  • Excellent written and verbal communication skills.
  • Availability to work a variety of shifts, including weekends and public holidays if required.

What We Offer:

  • An estimated annual salary of $85,000 AUD based on location and experience.
  • 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand.
  • Access to Minor Hotels ANZ paid parental leave benefits.
  • 20% team members' friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand.
  • Additional paid leave, including birthday and study leave.
  • Educational financial support may be available to those who undertake development relevant to the company's business requirements.
  • NIB Insurance discounts.
  • Discount savings and cash back from over 400 popular retailers in Australia and New Zealand.
  • Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline, and RedBalloon).
  • Discount on furniture.
  • 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe.
  • Wellbeing programs with Uprise (EAP).
  • Wellness Programs at Elysia Wellness retreat, Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many), and Wellness one-on-one consults.

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