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Company Overview

Oaks Hotels & Resorts is one of Australasia's largest apartment style accommodation providers, managing a portfolio of over 55 properties across five countries. Our modern and fully equipped apartments, residences and suites are what make our Guests return time and time again.

Our Approach to Success

We prioritize investing in our team members' skills to foster growth and career progression. This allows them to excel in their roles, delivering exceptional guest experiences while working in a company that values excellent workplace culture.

About the Role

We seek an experienced and enthusiastic Front Office Manager to lead our Front Office team at Oaks Cable Beach Resort. As this role involves welcoming guests upon arrival, you will be responsible for ensuring they feel at home with your warm presence. You will also guide and support your team in providing outstanding guest experiences.

Main Responsibilities:

• Provide a superior guest welcoming experience through commitment to service excellence and adherence to front office and reception operational standards.
• Meet guests upon arrival and ensure a smooth check-in process.
• Maintain open and honest communication to assist guests and facilitate accurate bookings.
• Guide and support your team in delivering exceptional guest welcoming and experiencing services.
• Complete daily tasks accurately and on time.
• Respond to guest complaints in a timely and professional manner.
• Maintain accurate guest accounts and prepare daily reports.
• Manage the team roster effectively to meet business needs.
• Support the Hotel Manager with recruitment efforts.

Requirements and Qualifications

To succeed in this role, you should have:

• A minimum of 2+ years of experience in a supervisor position within a hotel environment.
• Exceptional people management skills, with the ability to lead and motivate a diverse team.
• Excellent written and verbal communication skills.
• Exceptional customer service skills and a positive attitude.
• An understanding of trust accounting principles.
• A passion for delivering proactive, exceptional customer service.
• Availability to work various shifts, including weekends and public holidays if required.

Benefits Package

You will be rewarded with a comprehensive benefits package, which includes:

• 50% discounts on accommodations across all Minor Hotel brands in Australia and New Zealand.
• Access to Minor Hotels ANZ paid parental leave benefits.
• 20% team member friend and family discounts on accommodations across all Minor Hotel brands in Australia and New Zealand.
• Additional paid leave, including birthday and study leave.
• Educational financial support may be available for development relevant to the company's business requirements.
• NIB Insurance discounts.
• Discounts and cashback from over 400 popular retailers in Australia and New Zealand.
• Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon).
• Discounts on furniture purchases.
• 50% off The Coffee Club VIP membership and discounts on Minor Hotels F&B outlets globally.
• Wellbeing programs with Uprise (EAP).
• Wellness Programs at Elysia Wellness retreat (Accommodation, all F&B, all Wellness Activities, Spa Treatments and Wellness one on one consults).

Our focus on investing in our team members' skills ensures their growth and career progression, creating a close-knit team that thrives on delivering exceptional guest experiences in a company prioritizing excellent workplace culture.

Currently, we only accept applications from candidates who possess working rights within Australia or New Zealand.