Hotel Operations Lead

1 week ago


Broome, Australia Minor Hotels Full time
Role Overview

We are seeking a seasoned Hotel Operations Lead to spearhead the Front Office team at Oaks Cable Beach Resort in Broome, Australia.

Job Description

The ideal candidate will possess exceptional leadership skills, drive guest satisfaction, and foster a positive work environment. Key responsibilities include:

  • Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining operational standards.
  • Maintaining professional communication with guests and ensuring accurate bookings.
  • Guiding and supporting the team to deliver exceptional guest experiences.
  • Ensuring timely completion of daily tasks and resolving guest complaints professionally.
  • Maintaining accurate guest accounts and assisting with daily reporting.
  • Effectively managing team rosters to meet business needs.
Requirements

To be successful in this role, you will require:

  • A minimum 2+ years' experience as a supervisor in a hotel environment.
  • Exceptional people management skills, with the ability to lead and motivate a diverse team.
  • Excellent written and verbal communication skills.
  • Exceptional customer service skills and a positive attitude.
  • Understanding of trust accounting principles.
  • A passion for delivering exceptional, proactive customer service.
  • Availability to work varied shifts, including weekends and public holidays if required.
Benefits

We offer a range of benefits to support your career growth and well-being, including:

  • 50% discounts on accommodation across Minor Hotels brands in Australia and New Zealand.
  • Access to paid parental leave benefits.
  • 20% friend and family discount on accommodation.
  • Additional paid leave, including birthday and study leave.
  • Educational financial support for development opportunities.
  • NIB Insurance discounts.
  • Discounts on entertainment and experiences.
  • Discounts on furniture purchases.
Salary and Benefits Package

The estimated annual salary for this role is $AUD 80,000 - $AUD 110,000, depending on experience, plus additional benefits and bonuses. We offer a competitive remuneration package that reflects the company's commitment to investing in our employees' careers and well-being.



  • Broome, Australia Minor Hotels Full time

    Job Title: Front Office ManagerOaks Hotels & Resorts is one of Australasia's largest apartment style accommodation providers, managing a portfolio of over 55 properties across five countries.We're a company that values our people and invests in their growth and development.Key Responsibilities:Provide an exceptional guest welcoming experience by...


  • Broome, Australia Minor Hotels Full time

    Minor Hotels is one of Australasia's largest apartment-style accommodation providers, managing a portfolio of over 55 properties across five countries. Our modern and fully equipped apartments, residences, and suites are what make our guests return time and time again.We're committed to delivering exceptional guest experiences through our people-driven...

  • Hotel Front Desk Lead

    2 weeks ago


    Broome, Australia Minor Hotels Full time

    Hotel Front Desk Lead OpportunityOaks Hotels & Resorts, a leading provider of apartment-style accommodations in Australasia, is seeking an experienced and enthusiastic Hotel Front Desk Lead to join their team at Oaks Cable Beach Resort in Broome, Australia.About the Role:The successful candidate will be responsible for leading the front office team, ensuring...


  • Broome, Australia Minor Hotels Full time

    Front Office Manager RoleOaks Hotels & Resorts is a leading provider of apartment-style accommodations in Australasia, managing a portfolio of over 55 properties across five countries.We are seeking an experienced and professional Front Office Manager to lead our Front Office team at Oaks Cable Beach Resort.The ideal candidate will have a strong background...


  • Broome, Australia Minor Hotels Full time

    Oaks Hotels & Resorts is a leading hospitality provider in Australasia, operating over 55 properties across five countries.We offer modern and fully equipped apartments, residences, and suites that cater to our guests' needs. Our team is driven by a passion for delivering exceptional guest experiences and creating a positive work environment.As a Hotel...


  • Broome, Australia Oaks Hotels Full time

    Hotel Front Office ManagerWe are seeking an experienced and professional Front Office Manager to lead the Front Office team at Oaks Broome Hotel. As a key member of our hotel team, you will be responsible for providing exceptional customer experiences and ensuring the smooth operation of the front office and reception areas.Key Responsibilities:Provide a...


  • Broome, Australia Cable Beach Club Resort & Spa Full time

    Cable Beach Club Resort & Spa is a renowned 4-star resort located on the stunning Cable Beach in Western Australia. We are seeking a highly skilled Duty Manager to join our Front Office team on a full-time basis.The successful candidate will be responsible for:Ensuring exceptional service standards across the Front Office departmentManaging room inventory...


  • Broome, Australia Minor Hotels Full time

    At Minor Hotels, we strive to deliver exceptional guest experiences and create memorable moments for our customers. As a leading accommodation provider in Australasia, we're committed to investing in the growth and development of our team members.We're currently seeking an experienced Front Office Manager to lead our team at Oaks Cable Beach Resort. This is...


  • Broome, Australia Cable Beach Club Resort & Spa Full time

    Cable Beach Club Resort & Spa is a world-renowned resort located on the stunning Cable Beach in Western Australia. We are seeking a highly experienced Duty Manager to join our Front Office team on a full-time, ongoing basis.The successful candidate will be responsible for:Ensuring exceptional service standards across the Front Office departmentManaging room...


  • Broome, Australia Oaks Hotels Full time

    Job Title: Housekeeping SupervisorOaks Hotels is seeking a highly skilled and experienced Housekeeping Supervisor to lead our housekeeping team and ensure exceptional cleanliness standards throughout the property.Key Responsibilities:Lead a team of housekeepers to maintain the highest standards of cleanliness in guest rooms and public areas.Develop and...


  • Broome, Australia Minor Hotels Full time

    At Minor Hotels, we're seeking a professional and enthusiastic Front Office Team Lead to lead the Front Office team at our Oaks Broome Hotel.Key Responsibilities:Provide an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining front office and reception operational standards.Meet guests and customers when...


  • Broome, Australia Oaks Hotels Full time

    Job Title: Front Office ManagerWe are seeking a professional and enthusiastic Front Office Manager to lead the Front Office team at Oaks Cable Beach Resort.The ideal candidate will have experience in a hotel environment and excellent people management skills, with the ability to lead and motivate a diverse team.Key Responsibilities:Provide an outstanding...


  • Broome, Australia Oaks Hotels Full time

    About the RoleOaks Hotels is seeking an experienced and skilled Housekeeping Supervisor to lead our housekeeping team in delivering exceptional cleaning services.The successful candidate will be responsible for ensuring a high standard of cleanliness throughout our properties, building strong relationships with staff members and clients, and overseeing daily...

  • Operations Manager

    2 weeks ago


    Broome, Australia Oaks Hotels Full time

    Company Overview:Oaks Hotels & Resorts Suites is a leading hospitality company with a strong commitment to delivering exceptional guest experiences. We are dedicated to providing our guests with memorable stays and creating a positive impact on our community.Salary: $72,000 per annumJob Description: As a Front Office Manager at Oaks Hotels, you will be...


  • Broome, Australia Oaks Hotels Full time

    Job Title: Front Office ManagerWe are seeking an experienced and professional Front Office Manager to lead our Front Office team at Oaks Cable Beach Resort.The ideal candidate will have a passion for delivering exceptional customer service and a commitment to service excellence.Key Responsibilities:Provide an outstanding guest welcoming experience by...


  • Broome, Australia Oaks Hotels Full time

    About Oaks HotelsOaks Hotels is a leading hospitality company in Australia and New Zealand, committed to delivering exceptional guest experiences.


  • Broome, Australia Oaks Hotels Full time

    About UsOaks Hotels is a leading hospitality group in Australia and New Zealand, dedicated to delivering exceptional guest experiences.We are currently seeking an experienced Senior Front Desk Operations Manager to join our team at Oaks Cable Beach Resort.


  • Broome, Australia Minor Hotels Full time

    Company Overview">Oaks Hotels & Resorts is one of Australasia's largest apartment style accommodation providers, managing a portfolio of over 55 properties across five countries. Our modern and fully equipped apartments, residences and suites are what make our Guests return time and time again.">Our Approach to Success">We prioritize investing in our team...


  • Broome, Australia Oaks Hotels Full time

    Job OverviewOaks Hotels is a reputable hospitality company seeking a highly skilled and experienced individual for the role of Housekeeping Supervisor.


  • Broome, Australia Cable Beach Club Resort & Spa Full time

    Restaurant Operations SpecialistCable Beach Club Resort and Spa is a world-renowned resort located on the famous Cable Beach in Western Australia. We are seeking a skilled and enthusiastic Restaurant Operations Specialist to join our culinary team on a Full-Time basis.The successful candidate will be responsible for assisting in the production of food,...