Hotel Operations Lead
1 week ago
We are seeking a seasoned Hotel Operations Lead to spearhead the Front Office team at Oaks Cable Beach Resort in Broome, Australia.
Job DescriptionThe ideal candidate will possess exceptional leadership skills, drive guest satisfaction, and foster a positive work environment. Key responsibilities include:
- Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining operational standards.
- Maintaining professional communication with guests and ensuring accurate bookings.
- Guiding and supporting the team to deliver exceptional guest experiences.
- Ensuring timely completion of daily tasks and resolving guest complaints professionally.
- Maintaining accurate guest accounts and assisting with daily reporting.
- Effectively managing team rosters to meet business needs.
To be successful in this role, you will require:
- A minimum 2+ years' experience as a supervisor in a hotel environment.
- Exceptional people management skills, with the ability to lead and motivate a diverse team.
- Excellent written and verbal communication skills.
- Exceptional customer service skills and a positive attitude.
- Understanding of trust accounting principles.
- A passion for delivering exceptional, proactive customer service.
- Availability to work varied shifts, including weekends and public holidays if required.
We offer a range of benefits to support your career growth and well-being, including:
- 50% discounts on accommodation across Minor Hotels brands in Australia and New Zealand.
- Access to paid parental leave benefits.
- 20% friend and family discount on accommodation.
- Additional paid leave, including birthday and study leave.
- Educational financial support for development opportunities.
- NIB Insurance discounts.
- Discounts on entertainment and experiences.
- Discounts on furniture purchases.
The estimated annual salary for this role is $AUD 80,000 - $AUD 110,000, depending on experience, plus additional benefits and bonuses. We offer a competitive remuneration package that reflects the company's commitment to investing in our employees' careers and well-being.
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