Hotel Front Office Manager
1 month ago
We are seeking an experienced and professional Front Office Manager to lead the Front Office team at Oaks Broome Hotel. As a key member of our hotel team, you will be responsible for providing exceptional customer experiences and ensuring the smooth operation of the front office and reception areas.
Key Responsibilities:
- Provide a warm and welcoming experience for guests, demonstrating a commitment to service excellence and maintaining high standards of front office and reception operations.
- Meet and greet guests, ensuring they are settled in their rooms and providing accurate information and assistance as needed.
- Maintain open and honest communication with guests and colleagues, resolving any issues or concerns in a timely and professional manner.
- Guide and support the team in providing outstanding guest experiences and ensuring the efficient operation of the front office.
- Ensure all daily tasks are completed accurately and on time, maintaining accurate guest accounts and assisting with daily reporting.
- Effectively manage team rosters to meet budget requirements and support the Hotel Manager with recruitment and staff development.
Requirements:
- Minimum 2+ years experience at a supervisor level within a hotel environment.
- Exceptional people management skills, with the ability to lead and motivate a diverse team.
- Excellent written and verbal communication skills.
- Exceptional customer service skills and a positive attitude.
- Understanding of trust accounting and a passion for delivering exceptional, proactive customer service.
Benefits:
- 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand.
- Access to Minor Hotels ANZ paid parental leave benefits.
- 20% team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand.
- Additional paid leave, including birthday and study leave.
- Educational financial support may be available for development relevant to the company's business requirements.
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