Customer Service and Claims Support Specialist

7 days ago


Macquarie Park, Australia 3001 DXC Technology Australia Pty Limited Full time
About the Role

As part of our efforts to improve recovery and return to work outcomes for injured workers, we are seeking a highly motivated Customer Service and Claims Support Specialist to join our team in New South Wales.

This role is an exciting opportunity to contribute to bringing our claims management expertise to icare and the people of New South Wales.

Job Responsibilities

The primary responsibility of this role is to provide crucial support to case managers in maintaining a registry of certificates, processing invoices, appointment management, and any ad-hoc business needs.

This will ensure the success of the business and case managers by providing timely and accurate information.

  • High level of motivation
  • High level of data entry and keyboard skills
  • Intermediate use of all Microsoft Office packages (including Excel)
  • Working in an environment requiring the application of confidentiality and discretion
  • Communication skills in both written and verbal
  • Customer Service skills with internal stakeholders
  • Resilience and perseverance
  • Reliability
Flexible Working Arrangements

We have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising individual preferences and operational requirements.

Employee Benefits

We offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees and the communities in which we live and work.

Some of these benefits include:

  • Extensive resources to support your onboarding and continued development
  • A global virtual platform for recognition and celebration
  • Flexible leave options, including purchased leave
  • Time to give back to the community through volunteer days
  • An Employee Assistance Program to support you and your family
  • Novated leasing, discounted health insurance, paid parental leave, and many other discounts
About Us

We are committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging, and corporate citizenship.



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