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Claims Specialist

2 months ago

Macquarie Park, Australia 3001 DXC Technology Australia Pty Limited Full time

Company Overview

DXC Technology (NYSE: DXC) is a leading provider of IT services and solutions. With a global presence, the company helps organisations run their mission-critical systems and operations while modernising IT, optimising data architectures, and ensuring security and scalability across public, private, and hybrid clouds.

About the Role

We are seeking an experienced Claims Specialist to join our team in New South Wales. As a Claims Specialist, you will be responsible for providing technical advice and feedback to Case Managers on appropriate legislation to better understand and anticipate each claim's technical and legal aspects. You will also assist with improving return-to-work outcomes, determining ongoing entitlements for the injured worker, and reducing overall claim costs.

Responsibilities

  1. Delivering prompt and effective specialist technical claims advice
  2. Working together with the Case Manager to provide guidance and support to maximise outcomes
  3. Providing guidance and leading discussions on technical aspects of the claim with stakeholders
  4. Ensuring compliance with all legislation, industry codes, and company policies
  5. Actively monitoring developments within the industry to continuously develop knowledge of insurance guidelines, policy changes, and modifications
  6. Identifying opportunities to review, develop, and modify processes, procedures, standards, and guidelines that support innovation, improved performance, and improved customer experience
  7. Assisting the Case Manager in conducting the ongoing 'risk assessment' and segmentation of claims through case conference process
  8. Working closely with the Claims Officers, Case Manager, and Injury Management Advisor to assist in developing a strategic case management action plan for each claim

Requirements

  • Sound technical knowledge, including:
  • Legal qualifications and/or minimum of 3 years' experience in claims management (Case Manager) and/or a minimum of 3 years as a law clerk or paralegal in the statutory personal injury field
  • Strong working knowledge of the NSW Workers Compensation Act 1987
  • Flexibility and ability to adapt to change
  • Demonstrated experience in supporting Claims Officers coaching, decision making, and technical claims management
  • Ability to follow the rules and regulations
  • Demonstrated ability to work towards set targets and compliance measures
  • Intermediate computer literacy

Benefits

We offer a competitive remuneration package, including an estimated salary range of $80,000 - $110,000 per annum, depending on experience. In addition, we provide training and career development opportunities, a flexible work environment, and a comprehensive benefits package.

Why Work for DXC?

At DXC, we value diversity and inclusion, and welcome applications from people from all walks of life. We celebrate our differences and believe that it is our unique contributions that give us our edge. We stand by the 'bring your whole-self to work' philosophy, and our inclusive culture powers our results. Our company grows only if our people grow.