Front Office Operations Manager

5 days ago

Darwin city centre, Northern Territory, Australia DCOH Full time

At DCOH, we are seeking an experienced Front Office Operations Manager to oversee the daily operations of our front office department. As a key member of our team, you will be responsible for ensuring exceptional guest services and maintaining high standards of hospitality.

About the Role:

  • We estimate that this role comes with an annual salary range of $60,000 - $80,000 depending on experience, skills and qualifications.
  • Manage front office operations, ensuring efficient and effective service delivery.
  • Supervise and train front office staff, including receptionists and concierge team.
  • Evaluate and improve front office procedures and policies in alignment with our company's standards.
  • Oversee the management of guest reservations, check-ins, and check-outs.
  • Collaborate with other departments to ensure seamless service delivery for guests.
  • Analyze and report on front office performance metrics to senior management.

Requirements:

  • 2 years' experience in a leadership role within Front Office or a similar environment.
  • Demonstrated leadership experience within the customer service industry.
  • Possess a strong background in Front Office procedures and Opera PMS.
  • Proven ability to act independently on all matters relating to team and guest safety and wellbeing.
  • Excellent time management and communication skills including rapport building between internal and external stakeholders.
  • Calm and professional demeanor in all instances, confident in conflict resolution and complaint handling.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for career growth and professional development.
  • A competitive salary package and benefits.

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