Front Office Duty Manager
2 weeks ago
About the Role
Rydges is seeking an experienced Duty Manager to join our Front Office team in Palmerston, Darwin. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.
Key Responsibilities:
- Provide top-notch customer service in a fast-paced environment
- Work closely with the Front Office Manager to implement and maintain high standards of customer service
- Assist in managing all departments while on shift
- Ensure hotel presentation and staff grooming meet the highest standards
- Be proactive in anticipating guest needs
- Be an integral part of a team-oriented environment
- Have a keen eye for detail
Benefits and Perks:
- Incredible team member discounts from day one
- 50% off stays at Rydges hotels and other EVT properties
- Rapid career growth opportunities through our EVT network
- Local community involvement, volunteering, and charitable giving
Requirements:
- Experience in a similar role within a 4 or 5-star environment
- Strong hotel management background with knowledge of reservations, accounts, complaint handling, and problem-solving
- Experience using Opera PMS
- Proven background in front desk and reservation operations
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