Technical Support Specialist

4 days ago

Sydney, New South Wales, Australia Red Bull Full time

The Technical Support Specialist at Red Bull is responsible for delivering exceptional IT services to end-users, ensuring seamless day-to-day operations and fostering a culture of innovation and excellence.

Key Responsibilities

  • Evaluate and resolve complex technical issues affecting end-users, leveraging Red Bull's IT service management processes to drive continuous improvement.
  • Collaborate with cross-functional teams to identify and mitigate technical risks, ensuring the highest level of service quality and minimizing downtime.
  • Develop and maintain a comprehensive IT asset inventory, ensuring accuracy and compliance with Red Bull's standards and tools.
  • Administer and maintain servers, networks, and other IT systems, implementing system upgrades, patches, and updates in coordination with the IT Manager and Regional IT team.
  • Maintain a strong focus on customer satisfaction, ensuring timely and effective resolutions to technical issues.

Requirements

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Excellent English communication skills, both verbal and written.
  • Strong problem-solving and analytical skills, with a passion for technology and innovation.
  • Motivated and self-driven individual with a strong work ethic.

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