Boutique Manager

4 days ago

Perth, Western Australia Swatch Group Australia Full time

About Swatch Group Australia

As a leading luxury watch and jewelry company, Swatch Group Australia is committed to excellence in timekeeping and elegance across the globe.

The Role

We are currently recruiting a Boutique Manager to oversee and manage the day-to-day operations of our new Boutique in Perth. In this role, you will have full responsibility for all personnel matters, sales, payroll, managing boutique inventory and expenses, and overseeing the customer service department. You will represent the brand in the market and therefore should maintain the highest level of professionalism, customer service and sales excellence.

Key Responsibilities

Operational Management

  • Continually review operational reports and records to ensure company policies and procedures are being upheld
  • Ensuring set up and set down processes are implemented and run smoothly
  • Define responsibilities of sales team making sure all tasks are being completed to the expected standard
  • Help solve problems that affect the store's service, efficiency, and productivity
  • Ensure store has adequate security and always complies with safety codes

Sales and Service Management

  • Conduct orientation and regular training. Coach and develop the team
  • Scheduling of the workforce throughout the store
  • Make sure the highest standards of customer service are upheld and maintained
  • Deal with elevated clients and supporting team where necessary

People Management

  • Motivate staff to optimise performance
  • Set objectives for staff performance reviews
  • Assess training needs and identify needs within the business
  • Conduct formal performance appraisals and provide ongoing feedback on performance of Assistant Boutique Manager and SGA department heads

Financials

  • Ensure sales targets are achieved
  • Continually monitor costs, achieving saving wherever possible

Training and Development

  • To be always fully qualified in Longines e-learning
  • Conduct ongoing sales coaching to ensure selling skills are of the highest standard
  • Motivate staff be providing training to increase their selling expertise and by leading by example at all times
  • Work with LONGINES Marketing & Communications Team to develop and co-ordinate events

Requirements

Skills and Experience

  • Extensive retail experience (luxury sector preferred)
  • Highly developed and proven customer service skills
  • Proven staff management experience
  • Computer literacy skills: Word, Excel
  • Excellent organisational skills
  • Team player
  • Energy, drive and enthusiasm
  • Passion and enthusiasm for the Longines brand

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