Assistant Boutique Manager

1 week ago


Perth, Western Australia Swatch Group Full time

About Swatch Group

Swatch Group, a leading manufacturer of horological products, is a member of the prestigious luxury industry. With a rich history of elegance and performance, our watchmakers have been perfecting their craft for generations.

The Role

We are seeking an experienced Assistant Boutique Manager to join our team at our new Longines Boutique in Perth. As a key member of our sales team, you will be responsible for driving sales growth, providing exceptional customer service, and building strong relationships with clients.

Key Responsibilities

  • People Management
    • Support the Boutique Manager in motivating staff to optimize performance and develop their skills in areas of improvement.
    • Work closely with the Boutique Manager and SGA department heads to identify areas for development and implement training programs.
  • Sales & Service Management
    • Ensure the highest levels of customer service are maintained throughout the store at all times.
    • Monitor sales targets and motivate staff to maximize their performance.
    • Support the Customer Service department in addressing staffing, escalation, and operational issues.
  • Operational Management
    • Support the Boutique Manager in operational tasks, including rostering, staff training, inventory planning, and boutique problem-solving.
    • Prepare regular reports for internal stakeholders.
    • Stay up-to-date with product and brand knowledge through e-learning modules.
  • Training
    • Implement the sales training program with the Boutique Manager to ensure store selling skills are maintained at the highest level.
    • Manage the Longines e-Learning training and Swatch Group Australia online modules to ensure the sales team is trained on time and in line with Swiss standards.

Requirements

  • Tertiary qualifications in Business Administration preferred.
  • Demonstrated retail experience in the high-range product or luxury sector preferred.
  • Proven staff management experience.
  • Computer literacy skills: Word, Excel.
  • Excellent time and organizational skills.
  • Excellent oral and written communication skills.
  • Strong analytical and problem-solving skills.

How to Apply



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