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Assistant Boutique Manager
2 months ago
About Swatch Group
Swatch Group, a leading manufacturer of horological products, is a member of the prestigious luxury industry. With a rich history of elegance and performance, our watchmakers have been perfecting their craft for generations.
The Role
We are seeking an experienced Assistant Boutique Manager to join our team at our new Longines Boutique in Perth. As a key member of our sales team, you will be responsible for driving sales growth, providing exceptional customer service, and building strong relationships with clients.
Key Responsibilities
- People Management
- Support the Boutique Manager in motivating staff to optimize performance and achieve sales targets.
- Develop staff skills in areas of sales, customer service, and product knowledge.
- Sales & Service Management
- Ensure the highest levels of customer service are maintained throughout the store.
- Monitor sales targets and motivate staff to maximize their performance.
- Support the Customer Service department in addressing operational issues.
- Operational Management
- Support the Boutique Manager in operational tasks, including rostering, staff training, inventory planning, and boutique problem-solving.
- Prepare regular reports for internal stakeholders.
- Stay up-to-date with product knowledge through e-learning modules.
- Training
- Implement sales training programs with the Boutique Manager to ensure store selling skills are maintained at the highest level.
- Manage e-learning training and Swatch Group Australia online modules to ensure the sales team is trained on time.
Requirements
- Tertiary qualifications in Business Administration or a related field.
- Demonstrated retail experience in the high-end or luxury sector.
- Proven staff management experience.
- Excellent communication, analytical, and problem-solving skills.
How to Apply
