Call Center Consultant

3 weeks ago

Wollongong, New South Wales, Australia Probe CX Full time

**About Probe CX**

We're a dynamic and innovative company that's passionate about delivering exceptional customer experiences. Our team is dedicated to making a positive impact on the lives of our clients and their families.

**Job Summary**

We're seeking a highly motivated and customer-focused individual to join our team as a Customer Care Consultant. As a key member of our team, you'll play a crucial role in providing outstanding service to our clients, addressing their needs effectively and efficiently.

**Key Responsibilities**

• Provide exceptional customer service to clients via inbound calls, ensuring that their needs are met and exceeded.

• Assist clients in finding solutions to their queries, providing information and advice on available options.

• Work collaboratively with our team to achieve high-quality service standards and meet key performance indicators.

• Develop and maintain a thorough understanding of our services and products to provide accurate and informed responses to client inquiries.

**Requirements**

• Exceptional customer service skills, with the ability to provide outstanding service to clients.

• Proficiency in PC literacy, with experience using various computer platforms and software.

• Adaptability in a fast-paced environment, with the ability to manage multiple tasks and prioritize client needs.

• Strong multitasking skills, with the ability to juggle multiple client interactions simultaneously.

• Clear verbal and written communication skills, with the ability to convey information effectively to clients.

• Eagerness to learn and develop new skills, with a willingness to stay updated on changes in process.

**What We Offer**

• A dynamic and supportive work environment, with opportunities for career growth and development.

• Unlimited access to a trusted mental health and well-being platform, promoting employee well-being and resilience.

• A competitive salary and benefits package, reflecting our commitment to employee satisfaction and retention.

**Why Join Us?**

We're a company that values our employees and recognizes their contributions to our success. We offer a range of benefits and opportunities that support your personal and professional growth, including:

• A flexible and supportive work environment, with opportunities for remote work and flexible hours.

• Ongoing training and development opportunities, to help you build your skills and expertise.

• A comprehensive benefits package, including health insurance, superannuation, and paid leave.

• A dynamic and inclusive company culture, with opportunities to connect with colleagues and contribute to our community.

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