Support Specialist

3 weeks ago

Wollongong, New South Wales, Australia Probe CX Full time

**About Probe CX**

We're a dynamic and innovative company that's passionate about delivering exceptional customer experiences. Our team is dedicated to making a positive impact on the lives of our customers, and we're looking for like-minded individuals to join our growing team.

**Job Summary**

We're seeking a highly motivated and customer-focused Customer Care Consultant to join our fast-paced call center team in Wollongong. As a Customer Care Consultant, you will play a crucial role in assisting families and carers by answering inbound calls and providing information, discussing available options, and advising on services that support independent living at home, along with short-term and long-term care solutions.

**Key Responsibilities**

  • Provide exceptional customer service to customers via phone, ensuring a positive and supportive experience.
  • Answer inbound calls and respond to customer inquiries in a timely and professional manner.
  • Discuss available options and advise on services that support independent living at home, along with short-term and long-term care solutions.
  • Meet output and quality Key Performance Indicators (KPIs) and competencies, demonstrating consistent performance and dedication to excellence.

**Requirements**

  • Exceptional customer service skills, with the ability to provide outstanding service to customers.
  • Proficiency in PC literacy, with demonstrable experience with various computer platforms and software.
  • Adaptability in a busy environment, with the ability to manage inbound calls within a fast-paced contact center setting.
  • Strong multitasking skills, with the capacity to juggle multiple tasks while actively listening to customers and responding to their inquiries promptly.
  • Clear verbal and written communication skills, with the ability to convey information clearly and effectively to customers.
  • Eagerness to learn, with a willingness to acquire new skills and knowledge.

**What We Offer**

  • A fantastic working culture, where you'll feel valued and supported every day.
  • Unlimited access to a trusted mental health and well-being platform, giving you peace of mind and helping you thrive.
  • Opportunities for career progression, with a company that invests in your professional growth and development.

**Why Join Us?**

  • The people and their teammates are one of the main reasons they come to work.
  • The convenience of location, with a free bus stop straight out the front of the building and major shops and train station within walking distance.

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