Customer Service Coordinator

22 hours ago


Wollongong, New South Wales, Australia Altius Group Full time

About Altius Group

Altius Group is a leading provider of rehabilitation services in Australia, dedicated to improving lives and elevating wellbeing. With a strong focus on collaboration and fun, our work environment is centered around teamwork and excellence.

Your New Role

As the Customer Service Coordinator, you will play a vital role in supporting our team members to deliver a quality service to our Wollongong team. Your responsibilities will include:

  • Monitoring the mailbox and setting up new case referrals
  • Updating and processing invoices, following up and chasing outstanding invoices
  • Quality checking cases to ensure all required information is in the case
  • Managing enquiries, therapists, and consultant calendars
  • Sending reports and letters on behalf of consultants
  • Assisting with petty cash, stationery orders, and setting up desks for new starters

About You

We are looking for a friendly and adaptable individual with a Cert 3 in Business Administration and/or at least 2 years of administration experience. You will have high attention to detail and time management skills, with prior experience working in the Allied Health industry being an advantage. Proficiency in Microsoft Office applications is essential, and strong written and verbal communication skills are required.



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