Customer Service Representative

3 weeks ago


Wollongong, New South Wales, Australia Probe Asia Pacific Pty Ltd Full time

At Probe Asia Pacific Pty Ltd, we're passionate about delivering exceptional customer experiences. We're seeking a talented Customer Care Consultant to join our team in Wollongong.

This role offers a fantastic opportunity for individuals who thrive in a fast-paced setting and want to be part of a culture that values fun, respect, integrity, innovation, and transparency.

As a Customer Care Consultant, you will play a crucial role in assisting families and carers by answering inbound calls. Your responsibilities will include providing information, discussing available options, and advising on services that support independent living at home, along with short-term and long-term care solutions.

This position is not only rewarding but also directly contributes to the well-being of the community. If you are someone who is passionate about making a difference and enjoys helping others, we encourage you to apply.

Key Responsibilities:

  • Provide exceptional customer service to families and carers via inbound calls
  • Discuss available options and advise on services that support independent living
  • Meet output and quality Key Performance Indicators (KPIs) and competencies

What We Offer:

  • Fantastic working culture, where you'll feel valued and supported every day
  • Opportunities for career progression, with a company that invests in your professional growth and development

Our Culture:

  • We value diversity and inclusion, and we're committed to creating a workplace that's welcoming and inclusive for everyone
  • We're passionate about delivering exceptional customer experiences and making a positive impact on our community

How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you



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