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Customer Experience Specialist

2 months ago

Wollongong, New South Wales, Australia Probe Asia Pacific Pty Ltd Full time
About the Role

At Probe Asia Pacific Pty Ltd, we're passionate about delivering exceptional customer experiences. We're seeking a skilled Customer Care Consultant to join our team in Wollongong, where you'll play a vital role in assisting families and carers by answering inbound calls.

Key Responsibilities
  • Provide information and discuss available options with customers
  • Advise on services that support independent living at home, as well as short-term and long-term care solutions
  • Work in a fast-paced call centre environment, managing multiple tasks and prioritizing customer needs
What We Offer
  • A permanent ongoing role with multiple positions available
  • Opportunities for career progression and professional growth
  • A supportive and inclusive work environment that values diversity and equality
Requirements
  • Exceptional customer service skills and ability to work in a busy environment
  • Proficiency in PC literacy and ability to navigate multiple systems
  • Strong multitasking skills and ability to meet output and quality Key Performance Indicators (KPIs)
Culture & Benefits
  • A fantastic working culture that values fun, respect, integrity, innovation, and transparency
  • Unlimited access to a trusted mental health and well-being platform

We're committed to fostering an inclusive culture that celebrates diversity and promotes equality. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.