Customer Service Representative
4 weeks ago
At Probe Asia Pacific Pty Ltd, we're driven by a passion for delivering exceptional customer experiences. Our team is dedicated to providing outstanding support to families and carers, answering inbound calls and offering information, discussing available options, and advising on services that support independent living at home, along with short-term and long-term care solutions.
Key Responsibilities:
- Providing information and assistance to customers via phone calls
- Discussing available options and advising on services that support independent living
- Working in a fast-paced contact center environment
Requirements:
- Exceptional customer service skills
- Proficiency in PC literacy and ability to navigate multiple systems
- Adaptability in a busy environment
- Strong multitasking skills
- Clear verbal and written communication
- Eagerness to learn and acquire new skills
Culture & Benefits:
- Fantastic working culture with opportunities for career progression
- Unlimited access to a trusted mental health and well-being platform
What makes a successful Customer Care Consultant:
- Ability to meet output and quality Key Performance Indicators (KPIs) and competencies
- Capacity to thrive in a fast-paced work environment
About Probe Asia Pacific Pty Ltd:
- We're a company that values diversity and talent, fostering an inclusive culture that embraces individuals of all backgrounds
- We provide space for everyone to thrive and contribute to our collective success
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