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Customer Success Manager

2 months ago

North Sydney Council, Australia N-able Technologies Ltd. Full time
About the Role

We're seeking a skilled Customer Success Manager to join our team at N-able Technologies Ltd. As a key member of our Customer Success team, you'll be responsible for building and maintaining strong relationships with our partners, ensuring they achieve value from our products and services.

Key Responsibilities
  • Deliver regular value conversations to partners, focusing on N-able product offerings, industry trends, and corporate updates.
  • Impact retention rates, increase product adoption, and ensure customers use N-able best practices and leverage our support resources.
  • Drive awareness of the N-able suite of product offerings and identify new opportunities in collaboration with the sales team.
  • Proactively identify opportunities to increase customer value and resolve potential retention issues by acting as a customer advocate.
What We're Looking For
  • A results-driven mindset, passion for excellence, and commitment to helping customers achieve their goals.
  • Strong interpersonal skills to build and nurture long-term relationships with customer stakeholders.
  • Ability to engage and excite an audience, training and educating customers on product features and best practices.
  • Strong business and commercial acumen, with the ability to understand customer needs and goals, and align them with product offerings.
What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A comprehensive benefits package, including superannuation, generous PTO, and paid volunteer days.
  • A commitment to giving back to the community through our giving program.