Insurance Claims Professional

2 weeks ago

Melbourne, Victoria, Australia beBeeClaims Full time $80,000 - $100,000
Claims Professional

Deliver exceptional service to claimants and ensure their dignified retirement experience.

This role involves spearheading a seamless and empathetic claims process, with a special emphasis on handling death claims with care and compassion. Join us in Melbourne as an integral part of our mission to deliver outstanding service to members.

  • Manage end-to-end claims processes, maintaining strong relationships with stakeholders and driving continuous improvement in service excellence.
  • Contribute to the efficiency and effectiveness of our claims operations, reducing complaints and enhancing overall performance.

About You:

  • Significant experience in claims administration and case management, focusing on Total and Permanent Disablement (TPD), Income Protection (IP), and Permanent Incapacity claims.
  • Proactive with excellent relationship-building skills, fostering trust and collaboration with stakeholders.
  • A comprehensive understanding of superannuation and life insurance products, navigating complex situations with confidence and expertise.
  • Negotiation and problem-solving skills enable you to manage escalated situations effectively, ensuring prompt and professional resolutions.
  • Exceptional communication skills for articulating complex information clearly and concisely.
  • A proven track record of contributing to operational efficiency and effectiveness, consistently meeting and exceeding performance targets.
  • Commitment to personal and professional development, actively seeking opportunities to enhance your skills and knowledge.

What We Offer:

Proudly part of an organisation helping everyday Australians achieve a brighter future, we value diversity of thought and have an open and flexible workplace.

Some industry-leading benefits include:

  • A hybrid and flexible work environment.
  • 15% superannuation.
  • Additional paid leave over Christmas and New Year.
  • Additional 5 days paid 'flex leave', allowing you time out when needed.
  • 18 weeks paid parental leave.
  • 3 days community service leave.
  • 4 weeks paid gender affirmation leave.
  • Access to long service leave at 5 years.
  • Access to subsidised financial advice.
  • Dedicated per person development budget to support your growth.

About Us:

Passionate about delivering the best possible service to our 1.7 million members, we constantly look for new ways to deliver better value while helping members get the most out of their super.

Our goal is to help members achieve greater security for their future and ensure they retire with dignity.

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