Insurance Claims Specialist

2 weeks ago


Melbourne, Victoria, Australia beBeeClaims Full time $180,000 - $220,000
**Case Manager Role**We are seeking a highly skilled Claims Case Manager to join our team. In this role, you will play a vital part in guiding individuals through the complexities of insurance with compassion and expertise.This is an opportunity for an experienced professional who has a passion for delivering exceptional service and support to beneficiaries and claimants.About This Role
  • This is a key position within our organization, requiring someone with strong communication and interpersonal skills to effectively manage and process various types of cases and payments.
  • You will be responsible for overseeing the entire process of Death Claims, ensuring that all stakeholders receive exceptional service and support.
Key Responsibilities
  • Process and manage Death Claims, including Total Permanent Disability (TPD), Income Protection (IP) insurance claims, Death (D) claims, and Terminal Illness (TI) claims.
  • Prepare trustee recommendations for approval and demonstrate the ability to review and challenge insurer decisions, including declined claims.
  • Develop strong relationships with beneficiaries, claimants, and legal representatives to deliver proactive, solution-focused interactions.
Requirements
  • Experience as a Claims Case Manager, particularly with Death Claims.
  • Expertise in Claims Staking and ability to review and challenge insurer decisions.
  • Demonstrated ability to prepare trustee recommendations for approval.
  • Excellent verbal and written communication skills for effective interactions with individuals, beneficiaries, and legal representatives.


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