Customer Service and Administration Professional
2 weeks ago
This position is part of our customer service team in Bundaberg, where you will be responsible for delivering exceptional customer experiences.
You will work closely with colleagues to provide timely responses to customer inquiries, contribute to sales targets, and develop knowledge of Bradnam's products.
- Key responsibilities include:
- Providing effective and timely support to customers;
- Assisting in achieving sales targets through excellent customer service;
- Maintaining up-to-date knowledge of Bradnam's products and services;
- Identifying areas for improvement within sales operations;
- Cooperating with the credit department and supporting fellow team members;
- Ensuring compliance with site requirements and adhering to safe work practices.
We are looking for individuals with strong administration experience in a customer-focused role. Key skills and qualifications include:
- Data entry skills;
- Previous administration experience in a customer-facing environment;
- A positive approach to tasks, commitment to safe work practices, and strong communication skills;
- Excellent verbal and written communication skills;
- Strong interpersonal skills to build rapport with customers and colleagues;
- Detail-oriented with strong organisational and multitasking abilities;
- Proficiency in MS Office suite (Word, Excel, Outlook);
- Ability to work independently and as part of a team in a fast-paced environment.
As a valued member of our team, you can expect:
- Job security with a family-owned company;
- Opportunities for development and career growth within Bradnam's Group nationally;
- Employee discounts on Bradnam's windows and doors;
- 17.5% Annual Leave Loading during periods of annual leave;
- A collaborative leadership team who lead by example and embody the 'Bradnam's Difference'.
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