Customer Service and Administration Support Professional
2 days ago
We are seeking a highly skilled Customer Service and Administration Support Professional to join our team in Bundaberg.
About the Role
This key position will provide exceptional customer service to our growing department, positively contributing to the daily requirements of the Branch by delivering accurate information and completed paperwork to internal and external customers.
The successful candidate will undertake a variety of duties, including:
- Providing effective responses to customer requests and contributing to sales targets;
- Continually developing and improving knowledge of Bradnam's products and remaining up-to-date with current building codes;
- Identifying areas for improvement within sales;
- Understanding and working with our credit department and actively supporting fellow members of the customer service team;
- Demonstrating commitment to safe work practices and complying with site requirements regarding PPE, sign-in processes, and other procedures.
This role is Monday to Friday, 38 hours per week.
Skills & Experience
As a Customer Service and Administration Support Professional, you will be provided with all necessary tools and product training to succeed in this role and bring the Bradnam's Difference.
- Data Entry - Essential;
- Prior administration experience in a customer-focused role is ideal;
- A positive approach to tasks, demonstrating commitment to safe work practices;
- Strong communication skills, both verbal and written;
- Excellent interpersonal skills, with the ability to build rapport and establish positive relationships with customers and colleagues;
- Detail-oriented with strong organisational and multitasking abilities;
- Proficiency in MS Office suite (Word, Excel, Outlook);
- Ability to work effectively independently and as part of a team in a fast-paced environment.
To be successful in this role, you'll exhibit a self-motivated attitude and enjoy collaborating with a team to ensure desired commercial outcomes.
Benefits
When you join Bradnam's Windows and Doors, you'll benefit from:
- Job Security with a family-owned company;
- Opportunities for development and career growth within the Bradnam's Group nationally;
- Employee discounts on Bradnam's windows and doors;
- 17.5% Annual Leave Loading during periods of annual leave;
- Collaborative leadership who lead by example and live the 'Bradnam's Difference'.
About Us
The Bradnam Group is a Family-owned Australian Manufacturing business, operating for 47 years. The Group comprises of Bradnam's Windows and Doors, National Glass, Queensland Plastics, Cesana, and National Aluminium. From humble beginnings, we have expanded to over 1,600 employees, with manufacturing sites throughout the East Coast of Australia and an Australia-wide network of Licensees.
Bradnam's is an equal opportunity and anti-discrimination employer committed to providing a working environment that values inclusion and diversity. Our recruitment process includes pre-employment medical assessments, and applicants will be asked to provide evidence of their legal Working Rights within Australia.
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