Customer Service and Administration Professional
3 weeks ago
About the Role
As a key member of our team, you will provide exceptional customer service to our growing department in Bundaberg. Your primary responsibility will be to positively contribute to the daily requirements of the Branch by providing great customer service and accurate information and completed paperwork to internal and external customers.
Customer Service and Administration Professionals will undertake a variety of duties, including but not limited to:
- Respond promptly to customer requests and contribute to sales targets;
- Develop and improve knowledge of our products and remain up-to-date with current building codes;
- Identify areas and functions within sales that can be improved;
- Understand and work with our credit department and actively support fellow members of the customer service team;
- Demonstrate and uphold a commitment to safe work practices and comply with all site requirements regarding mandatory PPE, sign-in procedures, and other processes.
This is a full-time position working Monday to Friday | 38 hours per week.
Required Skills and Qualifications
We are looking for individuals with:
- Data Entry - Essential;
- Prior administration experience in a customer-focused role;
- A positive attitude towards tasks and a commitment to safe work practices;
- Excellent communication skills, both verbal and written;
- Strong interpersonal skills with the ability to build rapport and establish positive relationships with customers and colleagues;
- Detail-oriented with strong organisational and multitasking abilities;
- Proficiency in MS Office suite (Word, Excel, Outlook);
- The ability to work effectively both independently and as part of a team in a fast-paced environment.
Salary and Benefits
We offer a competitive salary range of $55,000 - $65,000 per annum, depending on experience, along with:
- Job Security with a family company;
- Opportunities for development and career growth within our national group;
- Employee discounts on our windows and doors;
- 17.5% Annual Leave Loading during periods of annual leave;
- A collaborative leadership team who lead by example and live our core values.
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