Health Information Services Officer
1 month ago
Northern Beaches Hospital is a world-class healthcare facility that provides Level 5 delineation services for both public and private patients. The hospital features 486 beds, a 50-bed Emergency Department, and 20-bed general and cardiothoracic ICU. It also has 14 state-of-the-art theatres, including cardiac catheter labs, a world-class education centre, and excellent staff facilities.
Our hospital is committed to delivering outstanding care and service to patients and stakeholders. As a Health Information Services Officer, you will be part of a team that provides electronic and paper health information to internal and external clients in a legal, accurate, and professional manner.
About the RoleThis is an exciting opportunity for a highly motivated individual to join our Medicolegal section of the Health Information Service team. As a Health Information Services Officer, you will be responsible for handling complex enquiries and requests, providing clear spoken and written communication, and supporting excellent customer service.
Key Responsibilities- Handling complex enquiries and requests to provide timely assistance and responses via telephone, fax, email, and paper.
- Providing clear spoken and written communication while dealing with enquiries from lawyers, doctors, patients, relatives, insurance companies, Police, Coroner, Forensic Medicine, and other professional and public persons.
- Maintaining departmental processes, including completion of medicolegal Excel spreadsheets, folders of downloaded documents, creation of medical record files using multiple electronic systems, and excelling in the use of Adobe tools.
- Demonstrated experience working in a fast-moving department or office, with customer service skills and with the responsibility of maintaining patient or client records and associated documentation.
- Demonstrated computer literacy and keyboard skills, touch typing a bonus, including knowledge of online patient/client administration systems, email systems, and Microsoft 365.
- Demonstrated skills in accessing, updating, and downloading data from computer-based information systems, e.g., electronic medical records.
- Demonstrated high standards of organisational skills, including the ability to prioritise and achieve deadlines with exceptional attention to detail and the ability to spot inconsistencies or errors.
- Understanding of data confidentiality and compliance with relevant legislation.
- Ability to work well as part of a team, have a flexible attitude, be able to communicate on many levels, with the ability to follow instructions and ask for assistance if required.
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