Medical Records Coordinator
7 days ago
Northern Beaches Hospital is a leading healthcare provider, delivering high-quality care to both public and private patients. With 486 beds, our hospital features a 50-bed Emergency Department, a 20-bed general and cardiothoracic ICU, and 14 state-of-the-art theatres.
We offer an extensive range of services, including world-class education facilities, doctors' lounges, and staff amenities such as cafés and car parking. As part of our commitment to employee well-being, we provide access to wellness benefits, employee assistance programs, and secure parking discounts through our OneHealthscope rewards program.
About the RoleWe are seeking a highly motivated individual to join our Medicolegal section of the Health Information Service team as a Health Information Services Officer. The successful candidate will be passionate about delivering excellent customer service and working in a fast-paced environment.
Key Responsibilities- Handle complex enquiries and requests via various communication channels, providing timely assistance and responses.
- Communicate effectively with lawyers, doctors, patients, relatives, insurance companies, Police, Coroner, Forensic Medicine, and other professionals and public individuals.
- Support exceptional customer service by providing accurate and professional electronic and paper health information to internal and external clients.
- Maintain departmental processes, including Excel spreadsheets, document folders, medical record files, and Adobe tool proficiency.
- Apply knowledge of Privacy legislation, medical terminology, and hospital policies and procedures.
- Organize and complete medicolegal paperwork accurately and efficiently.
- Participate in performance improvement activities.
- Demonstrated experience working in a dynamic environment with customer service skills and responsibility for maintaining patient or client records and associated documentation.
- Proven computer literacy and keyboard skills, including knowledge of online patient/client administration systems, email systems, and Microsoft 365.
- Ability to access, update, and download data from computer-based information systems, such as electronic medical records.
- High standards of organizational skills, prioritization, and attention to detail, with the ability to identify inconsistencies or errors.
- Understanding of data confidentiality and compliance with relevant legislation.
- Effective communication and teamwork skills, flexibility, and ability to follow instructions and seek assistance when required.
- Experience in handling difficult personalities while maintaining a professional attitude.
The salary for this position will be based on your years of relevant experience against the current Healthscope and NSW Health Professionals and Support Services Agreement, ranging from $33.74 to $34.86 per hour.
We prioritize quality and safety for our patients, staff, and visitors, and applicants must provide a current National Police check and a NSW Working with Children's Check prior to appointment. Additionally, those in patient contact roles will need to provide proof of immunity to specified infectious diseases prior to commencement.
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