Hospital Operations Manager

7 hours ago


Frenchs Forest, New South Wales, Australia Healthscope Full time
Job Overview

We are seeking an experienced Hospital Operations Manager to lead our Guest Services team at Northern Beaches Hospital. This is a critical role in ensuring the delivery of excellent patient and visitor care.

The ideal candidate will have a strong background in healthcare operations, with experience in supervising teams and managing guest services. You will be responsible for leading daily operational activities, planning workload allocation, and motivating staff to deliver exceptional customer service.

Key Responsibilities
  • Lead and manage the Guest Services team to ensure high-quality patient and visitor care
  • Plan and allocate workload to staff, ensuring effective use of resources
  • Coordinate daily operational activities, including preparation of task lists and work schedules
  • Motivate and support staff to deliver exceptional customer service and meet quality standards
Requirements

To be successful in this role, you will need:

  • Previous supervisory experience in healthcare or hospitality
  • Knowledge of National Safety and Quality Health Service (NSQHS) Standards & EQuIPNational, Work Health and Safety, Infection Prevention and Control standards, Waste management
  • Proven experience developing high-performing teams with a service excellence approach
  • Passionate about building strong relationships and delivering exceptional customer service
  • Impeccable attention to detail
  • Strong communication, interpersonal, and organizational skills
Benefits

We offer a range of benefits, including:

  • A competitive salary package: $80,000 - $110,000 per annum, depending on experience
  • Access to a range of wellness benefits, including employee assistance programs and discounted health services
  • Opportunities for professional development and career advancement
  • A dynamic and supportive work environment


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