Client Experience Strategist

4 weeks ago

Melbourne, Victoria, Australia News Corp Australia Full time

Role Overview

We are seeking a highly skilled Client Experience Strategist to join our team in the retail sector. As a key member of our Client Growth & Experience team, you will play a pivotal role in driving business success by developing bespoke experiences and market-ready opportunities for our retail clients.

You will work closely with sales, strategy, editorial, product development, and marketing teams to craft tailored, data-driven strategies that align with the unique objectives of our retail clients. Your primary responsibility will be to understand client needs, curate strategic plans, and collaborate with stakeholders across the business to deliver custom experiences and collateral that drive engagement, growth, and results for our retail partners.

Key Responsibilities

  • Lead the creation of innovative and tailored strategies for retail clients, utilizing News Corp's diverse assets across print, digital, and editorial.
  • Work closely with editorial, strategy, sales, product, and marketing teams to ensure cohesive and integrated client experiences that deliver client outcomes and align with overall NCA business goals.
  • Evaluate and develop digital products to meet the needs of our retail client base, involving internal stakeholder collaboration with Client products, external vendors, and sales to ultimately deliver a feasible product and solution for our clients with an exceptional experience.
  • Build strong relationships with internal stakeholders to deeply understand client needs and objectives, ensuring custom solutions exceed expectations.
  • Craft compelling end-to-end narratives around media plans that clearly communicate retail clients' strategy, objectives, and expected outcomes.
  • Stay informed on the latest industry trends, particularly in retail and digital media, and integrate this knowledge into client strategies, network planning, and partnerships.
  • Collaborate with the Client Strategy Manager to ensure all projects stay aligned with broader strategic objectives while addressing client challenges through creative thinking and innovative solutions.
  • Provide insights and feedback to refine strategy and insights processes, ensuring they are aligned with both client needs and broader business goals.

Required Skills and Qualifications

  • 5+ years in planning, strategy, or client management roles, preferably within media, retail, or related industries.
  • Proven ability to develop and implement strategic plans that drive business growth and enhance client relationships.
  • Experience working closely with sales, marketing, strategy, and editorial teams to drive business results.
  • Experience with data analysis tools and techniques for evaluating campaign performance and optimizing media plans such as Nielsen, Adobe, and Roy Morgan.
  • Develop a deep understanding of the retail industry and how media, editorial, and advertising can support retail client growth.
  • Excellent interpersonal and presentation skills, with the ability to articulate complex strategies to diverse internal stakeholders.

Benefits

As a valued member of our team, you will enjoy a range of benefits designed to support your health, wellbeing, career development, and financial security. These include:

  • Access to publications and products from across the News Corp family.
  • Advice, support, and facilities for healthy minds and bodies, including an onsite gym at our Adelaide, Brisbane, and Sydney offices.
  • A range of leave options to support your personal needs and moments that matter in life, including parental leave, birthday leave, volunteer leave, career break, and compassionate leave.
  • Development opportunities, including diversity and inclusion-focused education series and recognition.
  • Financial wellbeing support and exclusive offers across a range of products and services.
  • The opportunity to make a difference to our communities.
  • Engagement with your passions through various employee-resource groups and accessibility to multi-faith quiet rooms and parents' rooms.

About Us

We are proud to be Australia's most impactful media group, committed to informing, advocating, and inspiring all Australians for a better Australia. With over 150 brands across news, sport, and lifestyle, backed by a team of more than 5,000 dedicated people across the country, we are trusted by over 17 million Australians a month to provide the information and inspiration they seek across multiple digital, video, audio, and print platforms.

Renowned for world-class journalism and marketing services nationally and internationally, we are passionate, creative, and dynamic. We offer a fast-paced environment that encourages individuals to take control of their future and challenge themselves in ever-changing fields.

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