Customer Experience Strategist

2 days ago


North Melbourne, Victoria, Australia Telstra Full time

As a Customer Experience Strategist at Telstra, you will be working closely with customers and internal teams to deliver effortless experiences across various touchpoints. This role is ideal for an experienced professional who can define the experience vision and drive strategic design decisions.

About the Role

We're looking for someone with a strong background in service design, customer research, and experience strategy. You will collaborate with stakeholders to understand and articulate customer needs, identify opportunities for improvement, and develop solutions that meet their expectations.

In this role, you will have the opportunity to work on complex projects that involve defining the customer experience vision, developing strategic design principles, and guiding cross-functional teams to deliver high-quality solutions.

Key Responsibilities:



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