Customer Experience Strategist
2 days ago
As a Customer Experience Strategist at Telstra, you will be working closely with customers and internal teams to deliver effortless experiences across various touchpoints. This role is ideal for an experienced professional who can define the experience vision and drive strategic design decisions.
About the RoleWe're looking for someone with a strong background in service design, customer research, and experience strategy. You will collaborate with stakeholders to understand and articulate customer needs, identify opportunities for improvement, and develop solutions that meet their expectations.
In this role, you will have the opportunity to work on complex projects that involve defining the customer experience vision, developing strategic design principles, and guiding cross-functional teams to deliver high-quality solutions.
Key Responsibilities:
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Customer Experience Strategist
1 day ago
Melbourne, Victoria, Australia Kinetic Full timeUnlock Your Potential as a Customer Experience StrategistWe are seeking an experienced Customer Experience Strategist to lead proactive initiatives that improve customer satisfaction and drive continuous improvement across our services.As a key member of our team, you will play a crucial role in aligning CX strategies with our business objectives. You will...
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Customer Experience Strategist
1 day ago
Melbourne, Victoria, Australia Darebin City Council Full timeUnlock a rewarding career as a Customer Experience Strategist at Darebin City CouncilLocated in Melbourne's northern suburbs, we are proud to serve one of the most diverse communities in Victoria. As a key member of our transformation team, you will play a vital role in shaping our customer experience strategy and driving a culture that puts the customer at...
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Customer Experience Strategist
7 days ago
Melbourne, Victoria, Australia Darebin City Council Full timeWe are seeking an experienced Customer Experience Strategist to lead our transformation efforts and drive a customer-centric culture across the organisation.The ideal candidate will have a thorough understanding of customer experience techniques, methodologies, and tools, including development and implementation.Key responsibilities include coordinating and...
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Melbourne, Victoria, Australia Intrepid Experience Full timeAbout the RoleAs a Global Marketing Strategist for Sustainable Travel at Intrepid Experience, you will play a pivotal role in shaping our brand's marketing strategies to drive customer engagement and commercial success.Salary: $120,000 - $180,000 per annum, depending on experienceJob DescriptionDevelop and execute strategic marketing plans that align with...
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Customer Experience Strategist
5 days ago
Melbourne, Victoria, Australia Faac group Full timeJob DescriptionWe are seeking a highly skilled Customer Experience Strategist to join our team in Australia.Company OverviewFAAC Technologies is the leading global player in automation and access control, dedicated to satisfying end-user needs for security, safety, and convenience. With a presence in 31 countries across five continents, we offer cutting-edge...
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Customer Experience Strategist
3 days ago
Melbourne, Victoria, Australia Country Road Group Full timeCountry Road Group OverviewThe Country Road Group is one of Australasia's largest fashion retail groups, comprising iconic brands such as Country Road, POLITIX, Trenery, Witchery, and MIMCO.We are a customer-obsessed company that values diversity and inclusion. Our team is passionate about delivering exceptional customer experiences across all our brands.Job...
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Marketing Strategist
4 weeks ago
Melbourne, Victoria, Australia Catch Full timeAbout the RoleCatch is seeking a Marketing Strategist to join our team on a 6-month fixed term contract. As a Marketing Strategist, you will work across the broader Marketing and Customer Loyalty teams to develop customer communication plans and execute across eDM, push, and SMS.Key ResponsibilitiesWork alongside the Senior CRM Manager to define...
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Customer Experience Strategist
1 day ago
North Melbourne, Victoria, Australia Telstra Full timeJob TitleStrategic Design - Customer Researcher DesignerAbout the RoleWe're seeking an experienced Customer Experience Strategist to join our Digital - Customer Experience team at Telstra. As a key member of our team, you'll play a vital role in shaping the customer experience across all touchpoints.Key ResponsibilitiesStrategic Design: Collaborate with...
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Customer Experience Strategist
1 week ago
North Melbourne, Victoria, Australia Telstra Full timeAbout the RoleAs a Customer Experience Strategist & UX Researcher at Belong, you will play a pivotal role in shaping the company's customer experience vision. This position sits within the Digital - Customer Experience team and reports directly to the Principal Designer.You will collaborate closely with customers, stakeholders, and cross-functional teams to...
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Lead Customer Experience Strategist
5 days ago
Melbourne, Victoria, Australia Dental Corporation Full timeAbout the RoleWe are seeking an exceptional Lead Customer Experience Strategist to champion our customer-centric approach and drive business growth through human-centered design. As a Senior Service Designer at Dental Corporation, you will lead cross-functional teams and Agile squads to solve complex customer problems, delivering seamless and personalized...
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Customer Experience Strategist
1 week ago
Melbourne, Victoria, Australia Kinetic Full timeWe are seeking a Customer Experience Strategist to lead proactive initiatives that improve customer satisfaction and drive continuous improvement across our services.This role plays a crucial part in aligning CX strategies with business objectives, ensuring the delivery of exceptional customer experiences.Key Responsibilities:Develop and implement customer...
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Digital Experience Strategist
6 days ago
Melbourne, Victoria, Australia Dairy Australia Full timeAbout the Role:A key position in our Marketing & Communications team, the Digital Experience Strategist drives social media and website strategy, overseeing operational activities including digital content optimization.Collaborating across the organization, this role involves strategically applying contemporary models to design and optimize digital...
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Customer Growth Strategist
1 day ago
Melbourne, Victoria, Australia Culture Amp Full timeUnlock Growth and SuccessCulture Amp, the world's leading employee experience platform, is seeking a highly skilled Customer Growth Strategist to join our dynamic sales team. This role plays a crucial part in elevating customer relationships, leveraging expertise in SaaS and HR Tech to uncover growth opportunities and deepen connections with our customers.
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Customer Experience Strategist
2 days ago
Melbourne, Victoria, Australia Dental Corporation Full timeTransform the Future of HealthcareWe are seeking a highly skilled Customer Experience Strategist to join our team at Dental Corporation. As a Senior Service Designer, you will play a critical role in championing customer-centricity and driving business growth through innovative design solutions.About the RoleThis is an exciting opportunity for a motivated...
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Senior Customer Experience Strategist
7 days ago
Melbourne, Victoria, Australia Xero Full timeXero is a leading cloud accounting platform dedicated to helping small businesses and their accounting advisors thrive. At Xero, our purpose revolves around making life better for people in small business, their advisors, and communities worldwide.We support our people to do the best work of their lives so that they can help small businesses succeed through...
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Customer Value Strategist
1 day ago
North Melbourne, Victoria, Australia Country Road Group Full timeAt the Country Road Group, we are committed to driving growth and innovation across our Lifestyle Brand House. We are seeking a skilled Customer Value Strategist to join our team.**Job Summary:**We are looking for a highly motivated and experienced individual to lead our loyalty planning efforts, focusing on customer retention and acquisition. The successful...
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Product Experience Strategist
3 weeks ago
Melbourne, Victoria, Australia AU017 Mercer Outsourcing (Australia) Pty Ltd Full timeAU017 Mercer Outsourcing (Australia) Pty Ltd is seeking a Product Experience Strategist - Member Engagement to shape and execute our digital product strategy in Melbourne or Sydney. The role involves driving the development and continuous enhancement of our online platforms, secure member portal, and native app, serving the needs of our members. The...
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Digital Experience Strategist
2 days ago
Melbourne, Victoria, Australia Squiz Full timeUnlock the Power of Digital TransformationSquiz, a leading digital experience platform provider, is seeking an exceptional Digital Experience Strategist to join our team.This role offers an exciting opportunity to drive digital transformation for complex service-led organisations. As a key member of our team, you will be responsible for architecting and...
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Customer Success Strategist
2 days ago
Melbourne, Victoria, Australia CreditorWatch Full timeWe are seeking a highly motivated and commercially savvy Customer Success Strategist to join our growing team in Melbourne CBD. This is an exciting opportunity for someone with a passion for delivering exceptional customer experiences and driving business growth.
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Melbourne, Victoria, Australia Canva Full timeAbout User VoiceWe're a team at Canva that's dedicated to empowering our users with exceptional support. Our mission is to scale our user base to 1 billion while ensuring every user feels heard and supported.Our TeamAs a member of our team, you'll work on a cutting-edge natural language understanding system that seamlessly integrates into Canva. This system...