Customer Experience Strategist
4 days ago
Job Title: Customer Experience Strategist
We're looking for a skilled Customer Experience Strategist to join our team at Latitude. As a key member of our organisation, you'll play a crucial role in enhancing the financial services experience for our growing customer base.
About Us:
Latitude is a platform that helps people shop and live better. We offer digital payments, cards, loans, and insurance - but what we really are is a company that lives by our values: Act Right, Show Care, Be Curious.
Your Role:
You'll work closely with our Portfolio Manager and Channel Manager to improve the overall customer experience with Latitude credit cards end-to-end. Your responsibilities will include:
- Cross-Functional Collaboration: Partner with various teams, including Tech and Business units, to deliver complex projects.
- Data Analysis: Utilise tools like Jira, Miro, Confluence, and Google Analytics to drive customer journey optimisation and conversion rate improvements.
- Communication Skills: Present CX project progress and performance results to key stakeholders during regular meetings.
What You'll Need:
To succeed in this role, you'll require a solid background in the credit card or lending industry, extensive experience in customer experience optimisation, and exceptional analytical skills.
Benefits:
We offer a range of benefits, including:
- Education Support: Opportunities for professional growth and development.
- Flexibility: Flexible work arrangements, hybrid set up, paid volunteer leave annually, paid community service leave, and paid compassionate/bereavement leave.
Salary: $80,000 - $120,000 per annum, depending on experience.
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