Customer Experience Strategist

5 days ago


Melbourne, Victoria, Australia Kinetic Full time
Unlock Your Potential as a Customer Experience Strategist

We are seeking an experienced Customer Experience Strategist to lead proactive initiatives that improve customer satisfaction and drive continuous improvement across our services.

As a key member of our team, you will play a crucial role in aligning CX strategies with our business objectives. You will be responsible for developing and implementing customer strategies, tools, and frameworks informed by insights, data analytics, and market trends.

Key Responsibilities:

  • CX Strategy Development: Develop and implement customer strategies, tools, and frameworks informed by insights, data analytics, and market trends.
  • Customer Challenge Identification: Proactively identify customer challenges and collaborate with stakeholders to design effective solutions.
  • Community Engagement: Lead community engagement initiatives to strengthen relationships and gather valuable customer feedback.
  • CX Initiative Project Management: Project manage CX initiatives to ensure alignment with Kinetic's strategic priorities and goals.
  • Communication and Reporting: Create and distribute communication packs to stakeholders for smooth execution of CX strategies. Measure and report on the success of CX initiatives, leveraging data for continuous improvement.
  • Operational Enhancement: Work with operational teams to identify pain points in the customer journey and drive operational enhancements.

Why Join Us?

Be part of a forward-thinking organisation dedicated to enhancing customer experiences and making a positive impact. If you're ready to take on this exciting challenge, we want to hear from you.



  • Melbourne, Victoria, Australia Darebin City Council Full time

    Unlock a rewarding career as a Customer Experience Strategist at Darebin City CouncilLocated in Melbourne's northern suburbs, we are proud to serve one of the most diverse communities in Victoria. As a key member of our transformation team, you will play a vital role in shaping our customer experience strategy and driving a culture that puts the customer at...


  • Melbourne, Victoria, Australia Latitude Full time

    Job Title: Customer Experience StrategistWe're looking for a skilled Customer Experience Strategist to join our team at Latitude. As a key member of our organisation, you'll play a crucial role in enhancing the financial services experience for our growing customer base.About Us:Latitude is a platform that helps people shop and live better. We offer digital...


  • North Melbourne, Victoria, Australia Telstra Full time

    As a Customer Experience Strategist at Telstra, you will be working closely with customers and internal teams to deliver effortless experiences across various touchpoints. This role is ideal for an experienced professional who can define the experience vision and drive strategic design decisions.About the RoleWe're looking for someone with a strong...


  • Melbourne, Victoria, Australia Darebin City Council Full time

    We are seeking an experienced Customer Experience Strategist to lead our transformation efforts and drive a customer-centric culture across the organisation.The ideal candidate will have a thorough understanding of customer experience techniques, methodologies, and tools, including development and implementation.Key responsibilities include coordinating and...


  • Melbourne, Victoria, Australia Intrepid Experience Full time

    About the RoleAs a Global Marketing Strategist for Sustainable Travel at Intrepid Experience, you will play a pivotal role in shaping our brand's marketing strategies to drive customer engagement and commercial success.Salary: $120,000 - $180,000 per annum, depending on experienceJob DescriptionDevelop and execute strategic marketing plans that align with...


  • Melbourne, Victoria, Australia Faac group Full time

    Job DescriptionWe are seeking a highly skilled Customer Experience Strategist to join our team in Australia.Company OverviewFAAC Technologies is the leading global player in automation and access control, dedicated to satisfying end-user needs for security, safety, and convenience. With a presence in 31 countries across five continents, we offer cutting-edge...


  • Melbourne, Victoria, Australia Country Road Group Full time

    Country Road Group OverviewThe Country Road Group is one of Australasia's largest fashion retail groups, comprising iconic brands such as Country Road, POLITIX, Trenery, Witchery, and MIMCO.We are a customer-obsessed company that values diversity and inclusion. Our team is passionate about delivering exceptional customer experiences across all our brands.Job...

  • Marketing Strategist

    1 month ago


    Melbourne, Victoria, Australia Catch Full time

    About the RoleCatch is seeking a Marketing Strategist to join our team on a 6-month fixed term contract. As a Marketing Strategist, you will work across the broader Marketing and Customer Loyalty teams to develop customer communication plans and execute across eDM, push, and SMS.Key ResponsibilitiesWork alongside the Senior CRM Manager to define...


  • Melbourne, Victoria, Australia Dental Corporation Full time

    About the RoleWe are seeking an exceptional Lead Customer Experience Strategist to champion our customer-centric approach and drive business growth through human-centered design. As a Senior Service Designer at Dental Corporation, you will lead cross-functional teams and Agile squads to solve complex customer problems, delivering seamless and personalized...


  • Melbourne, Victoria, Australia Kinetic Full time

    We are seeking a Customer Experience Strategist to lead proactive initiatives that improve customer satisfaction and drive continuous improvement across our services.This role plays a crucial part in aligning CX strategies with business objectives, ensuring the delivery of exceptional customer experiences.Key Responsibilities:Develop and implement customer...


  • Melbourne, Victoria, Australia Dairy Australia Full time

    About the Role:A key position in our Marketing & Communications team, the Digital Experience Strategist drives social media and website strategy, overseeing operational activities including digital content optimization.Collaborating across the organization, this role involves strategically applying contemporary models to design and optimize digital...


  • Melbourne, Victoria, Australia Culture Amp Full time

    Unlock Growth and SuccessCulture Amp, the world's leading employee experience platform, is seeking a highly skilled Customer Growth Strategist to join our dynamic sales team. This role plays a crucial part in elevating customer relationships, leveraging expertise in SaaS and HR Tech to uncover growth opportunities and deepen connections with our customers.


  • Melbourne, Victoria, Australia Dental Corporation Full time

    Transform the Future of HealthcareWe are seeking a highly skilled Customer Experience Strategist to join our team at Dental Corporation. As a Senior Service Designer, you will play a critical role in championing customer-centricity and driving business growth through innovative design solutions.About the RoleThis is an exciting opportunity for a motivated...


  • Melbourne, Victoria, Australia Xero Full time

    Xero is a leading cloud accounting platform dedicated to helping small businesses and their accounting advisors thrive. At Xero, our purpose revolves around making life better for people in small business, their advisors, and communities worldwide.We support our people to do the best work of their lives so that they can help small businesses succeed through...


  • Melbourne, Victoria, Australia AU017 Mercer Outsourcing (Australia) Pty Ltd Full time

    AU017 Mercer Outsourcing (Australia) Pty Ltd is seeking a Product Experience Strategist - Member Engagement to shape and execute our digital product strategy in Melbourne or Sydney. The role involves driving the development and continuous enhancement of our online platforms, secure member portal, and native app, serving the needs of our members. The...


  • Melbourne, Victoria, Australia Squiz Full time

    About the RoleWe are currently looking for a highly skilled and experienced Digital Experience Strategist to join our sales team. As a key member of our team, you will be responsible for identifying new business opportunities and growing an existing portfolio of enterprise customers by providing expert digital advisory services.As a Digital Experience...


  • Melbourne, Victoria, Australia Squiz Full time

    Unlock the Power of Digital TransformationSquiz, a leading digital experience platform provider, is seeking an exceptional Digital Experience Strategist to join our team.This role offers an exciting opportunity to drive digital transformation for complex service-led organisations. As a key member of our team, you will be responsible for architecting and...


  • Melbourne, Victoria, Australia CreditorWatch Full time

    We are seeking a highly motivated and commercially savvy Customer Success Strategist to join our growing team in Melbourne CBD. This is an exciting opportunity for someone with a passion for delivering exceptional customer experiences and driving business growth.


  • Melbourne, Victoria, Australia Canva Full time

    About User VoiceWe're a team at Canva that's dedicated to empowering our users with exceptional support. Our mission is to scale our user base to 1 billion while ensuring every user feels heard and supported.Our TeamAs a member of our team, you'll work on a cutting-edge natural language understanding system that seamlessly integrates into Canva. This system...


  • North Melbourne, Victoria, Australia Telstra Full time

    Job TitleStrategic Design - Customer Researcher DesignerAbout the RoleWe're seeking an experienced Customer Experience Strategist to join our Digital - Customer Experience team at Telstra. As a key member of our team, you'll play a vital role in shaping the customer experience across all touchpoints.Key ResponsibilitiesStrategic Design: Collaborate with...