Customer Experience Strategist
5 days ago
We are seeking an experienced Customer Experience Strategist to lead proactive initiatives that improve customer satisfaction and drive continuous improvement across our services.
As a key member of our team, you will play a crucial role in aligning CX strategies with our business objectives. You will be responsible for developing and implementing customer strategies, tools, and frameworks informed by insights, data analytics, and market trends.
Key Responsibilities:
- CX Strategy Development: Develop and implement customer strategies, tools, and frameworks informed by insights, data analytics, and market trends.
- Customer Challenge Identification: Proactively identify customer challenges and collaborate with stakeholders to design effective solutions.
- Community Engagement: Lead community engagement initiatives to strengthen relationships and gather valuable customer feedback.
- CX Initiative Project Management: Project manage CX initiatives to ensure alignment with Kinetic's strategic priorities and goals.
- Communication and Reporting: Create and distribute communication packs to stakeholders for smooth execution of CX strategies. Measure and report on the success of CX initiatives, leveraging data for continuous improvement.
- Operational Enhancement: Work with operational teams to identify pain points in the customer journey and drive operational enhancements.
Why Join Us?
Be part of a forward-thinking organisation dedicated to enhancing customer experiences and making a positive impact. If you're ready to take on this exciting challenge, we want to hear from you.
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