Improving Patient Experience Lead

3 days ago

Melbourne, Victoria, Australia beBeePatientCentricity Full time $137,160 - $164,415
Job Title: Manager Patient Experience

The Patient Experience Unit Manager plays a pivotal role in shaping the organisation's culture, dedicated to enhancing patient satisfaction.

Working collaboratively with the Associate Director of Patient Experience, this individual will develop, implement and facilitate systems and processes that promote a positive patient experience.

This role provides operational leadership to the Patient Experience Unit by:

  • Exploring innovative service delivery models
  • Investigating opportunities for process improvement
  • Championing initiatives that drive patient engagement

Key qualifications include:

  • Experience working in healthcare environments
  • Strong recruitment, performance management and staff retention skills
  • Ability to collaborate with stakeholders at all levels
  • Excellent presentation and Office 365 skills

As an Austin Health team member, you'll enjoy:

A strong sense of purpose through meaningful work

Competitive salary packaging benefits

Wellness initiatives promoting physical and mental well-being

Mentoring opportunities for professional growth

Flexible working arrangements to suit your needs

  • Patient Experience Lead

    1 week ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $100,000 - $120,000

    Lead Food Services ManagerWe are seeking a seasoned leader to oversee our Food Services team.About the RoleThe successful candidate will provide strategic support and leadership to the Food Services team, driving exceptional patient and employee experiences by ensuring the highest standards of food safety and quality.Achieve and maintain the highest...

  • Patient Transport Officers

    2 days ago

    Melbourne, Victoria, Australia National Patient Transport Full time

    **Responsibilities for CTO include but not limited to**:- Provision of ambulant or wheelchair patients to and from their residence to medical appointments;- Delivery of high quality patient care in a timely, safe and efficient manner;- Complying with clinical and operational policies and procedures as specified in NPT's policies and procedures;- Excellent...

  • Patient Experience Champion

    3 days ago

    Melbourne, Victoria, Australia beBeePatientExperience Full time $120,000 - $180,000

    **Job Description:**We are seeking a highly skilled Patient Experience Champion to lead our patient feedback and complaint management processes. As a key member of our team, you will be responsible for developing and implementing strategies to enhance the patient experience across all Epworth sites and services.The successful candidate will have a strong...

  • Patient Experience Manager

    6 days ago

    Melbourne, Victoria, Australia beBeePatientFocused Full time $126,740 - $147,617

    Job Title">Healthcare Services Director">The Monash Health department is renowned for delivering exceptional clinical care and recognised for its excellence in both clinical and laboratory research.">The mission is to provide high-quality tertiary care, improving health outcomes for individuals living with respiratory diseases and sleep disorders.">This role...

  • Patient Management Lead

    3 days ago

    Melbourne, Victoria, Australia Ambulance Victoria Full time

    At Ambulance Victoria we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to the Victorian public, you join a team dedicated to...

  • Director of Patient Experience

    5 days ago

    Melbourne, Victoria, Australia beBeeOperation Full time $114,174 - $147,210

    Operations Director for Patient ExperienceA rewarding career opportunity to lead a dedicated team of highly skilled professionals and deliver an exceptional patient experience.About the RoleThe Operations Director provides outstanding workforce and operational leadership to ensure delivery of exceptional care and commercial performance through support...

  • Patient Experience Manager

    3 days ago

    Melbourne, Victoria, Australia beBeeLeadership Full time

    Lead Our Patient-Centred Care TeamThe Outpatient Services Manager leads a fast-paced service structure that includes outpatient operations, daytime units, and inpatient sleep services. This role fosters collaboration across care settings, continually refining workflows to meet changing needs.Key Responsibilities:Develop and implement strategic plans to...

  • Patient Experience Coordinator

    3 days ago

    Melbourne, Victoria, Australia Monash Health Full time

    Location: Melbourne | Eastern Metropolitan, Melbourne | Southern MetropolitanJob type: Part timeOrganisation: Monash Health**Salary**: Salary not specifiedOccupation: Administration/SecretarialReference: 60772**About Monash Health****About the Patient Experience Team**The Patient Experience Team work with the organisation to support initiatives and projects...

  • Unit Manager

    3 days ago

    Melbourne, Victoria, Australia beBeeWomen Full time $106,834 - $110,432

    The Royal Women's Hospital is a leading tertiary hospital dedicated to improving the health and wellbeing of women and newborns.We aim to be the best place for professionals to work, learn and grow, delivering exceptional patient experiences.An Associate Unit Manager will lead day-to-day operations in outpatients and satellite areas, overseeing nursing...

  • Patient Safety Lead

    4 days ago

    Melbourne, Victoria, Australia Western Health Full time

    Location: Melbourne | Western MetropolitanJob type: Not providedOrganisation: Western Health**Salary**: Salary not specifiedOccupation: Administration/Secretarial, Community Services, Health and Allied Health, Medical, Nursing, Aged CareReference: 47080The Patient Safety Lead functions as part of a multidisciplinary team responsible for supporting the...