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Implementation Specialist

1 month ago

Melbourne, Victoria, Australia solera Full time

Unlock Your Potential as an Implementation Specialist

Solera, a global leader in data and software services, is seeking an experienced Implementation Specialist to join our Professional Services team in Melbourne, Australia.

About the Role

As an Implementation Specialist, you will be responsible for managing projects to ensure the delivery of customer-focused products. You will work closely with our Implementation Manager and collaborate with internal and external stakeholders to deliver high-quality solutions.

Key Responsibilities

  • Support the pre and post-sales process by recommending best practice use of our established product set.
  • Act as a technical customer-facing expert, communicating clearly and easily with both business and technical contacts.
  • Gather customer requirements to deliver a thorough and customer-focused implementation and configuration strategy.
  • Document test scenarios to support QA.
  • Collaborate with the configuration and training team to deliver customer requirements and the broader Solera team to deliver new product developments.
  • Provide 3rd-level support on customer deliveries and SME products.

Requirements

  • University degree in Business, Engineering, Computer Science, or equivalent.
  • 7+ years of experience delivering large transformation programs, utilizing high-performing teams, ideally leveraging agile methodology.
  • Technical requirements gathering or business analysis experience, ideally in Automotive or Insurance markets.
  • Excellent customer-facing skills, collaboration, and communication.
  • Commercially aware and able to support sales opportunities to deliver best results with least cost.
  • Strong interpersonal skills, able to build relationships within the Professional Services team.

What We Offer

  • Terrific opportunity to work for a Global leader in SaaS.
  • Deliver leading-edge software for our customers, who include some of Australia's biggest brands.
  • Flexible work arrangements/hybrid work.
  • An ultra-modern, supportive, and fun workplace in the heart of Cremorne/Richmond.