Implementation Specialist
3 weeks ago
Solera: A Global Leader in Data and Software Services
We are seeking a highly skilled Implementation Specialist to join our Professional Services team in Melbourne, Australia.
As an Implementation Specialist, you will be responsible for managing projects to ensure the delivery of customer-focused products. You will work closely with our Implementation Manager and collaborate with cross-functional teams to deliver new product developments.
Key Responsibilities:
- Support the pre and post-sales process by recommending best practice use of the established Solera product set.
- Communicate clearly and easily with both business and technical contacts to gather customer requirements and deliver a thorough and customer-focused implementation and configuration strategy.
- Document test scenarios of configuration to support QA and provide 3rd-level support on customer deliveries and SME products.
- Cross-functional alignment with product and sales to ensure alignment on roadmap and delivery in line with customer/revenue expectations.
Requirements:
- University degree in Business, Engineering, Computer Science, or equivalent.
- 7+ years of experience delivering large transformation programs, utilizing high-performing teams, ideally leveraging agile methodology.
- Technical requirements gathering or business analysis experience, ideally in Automotive or Insurance markets.
- Excellent customer-facing skills, collaboration, and communication.
- Commercially aware and able to support sales opportunities to deliver best results with least cost.
What We Offer:
- Terrific opportunity to work for a Global leader in SaaS.
- Deliver leading-edge software for our customers, who include some of Australia's biggest brands.
- Flexible work arrangements/hybrid work.
- An ultra-modern, supportive, and fun workplace in the heart of Cremorne/Richmond.
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