Implementation Specialist

2 weeks ago

Melbourne, Victoria, Australia solera Full time

Key Role Summary

Solera, a global leader in data and software services, is seeking a seasoned Implementation Specialist to join our Professional Services team. As a key member of our team, you will be responsible for managing projects to ensure the delivery of customer-focused products.

Responsibilities

  • Support the pre and post-sales process by recommending best practice use of established Solera product sets.
  • Act as a technical customer-facing expert, communicating clearly and easily with both business and technical contacts.
  • Gather customer requirements to deliver a thorough and customer-focused implementation and configuration strategy.
  • Document test scenarios of configuration to support QA.
  • Collaborate with the configuration and training team to deliver customer requirements and the broader Solera team to deliver new product developments.
  • On occasion, train customers on the newly delivered configuration.
  • Provide 3rd-level support on customer deliveries and SME products.

Requirements

  • A University Degree in Business, Engineering, Computer Science, or equivalent.
  • 7+ years of experience in delivering large transformation programs, utilizing high-performing teams, ideally leveraging agile methodology.
  • Technical requirements gathering or business analysis experience, ideally in Automotive or Insurance markets.
  • Excellent customer-facing skills, collaboration, and communication.
  • Commercially aware and able to support sales opportunities to deliver the best results with least cost.
  • Strong interpersonal skills, able to build relationships within the Professional Services team.

About Solera

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience.

Why Join Us?

Solera offers a terrific opportunity to work for a global leader in SaaS, deliver leading-edge software for our customers, and experience flexible work arrangements/hybrid work in an ultra-modern, supportive, and fun workplace based in the heart of Cremorne/Richmond.

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