Senior Implementation Specialist

2 months ago


Melbourne, Victoria, Australia 2901 Charles River Development Inc Australia Branch Full time

About the Role:

We are seeking a highly skilled Senior Implementation Specialist to join our Implementation Services Team at 2901 Charles River Development Inc Australia Branch. As a Senior Implementation Specialist, you will be responsible for leading and managing implementation projects for our clients.

Key Responsibilities:

  • Lead or co-manage implementation projects for our clients.
  • Provide a single point of contact for clients.
  • Have superior client-facing skills and communication skills with the ability to deal with senior-level stakeholders.
  • Provide ongoing communication and evaluation of project status.
  • Interpret workflow analysis documents and convert them into specifications for CR IMS configuration.
  • Provide guidance to clients around best practice implementations and efficient workflow configuration.
  • Undertake the daily execution of project plan steps.
  • Ensure that clients' needs are understood and documented.
  • Provide proactive leadership in clients' utilization of CRD products and services.
  • Facilitate conference calls and meetings with other consultants and product experts.
  • Communicate pertinent information on upgrades and major releases.
  • Manage training and consulting resource requests.
  • Monitor and assist with the issue escalation process.
  • Respond to additional product requests.
  • Manage the coordination of work undertaken by CRD's representatives in other locations.
  • Maintain a general awareness of industry changes and trends.


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