Implementation Operations Specialist

2 months ago

Melbourne, Victoria, Australia AroFlo Innovations Pty Ltd Full time

Unlock Your Potential as an Implementation Operations Specialist

About AroFlo Innovations Pty Ltd

AroFlo Innovations Pty Ltd is a leading innovator in the industry, driven by a passion for delivering exceptional customer experiences. Our team is dedicated to providing top-notch services that exceed our customers' expectations.

Salary Information

As an Implementation Operations Specialist, you can expect a competitive salary of approximately $80,000 - $110,000 per annum, depending on your level of experience and qualifications.

Job Description

The Implementation Operations Specialist plays a crucial role in ensuring the smooth operation of our business. This includes coordinating with new customers during the onboarding process, processing new customer cases, and booking implementation dates. You will also be responsible for providing excellent customer communication, ensuring prompt responses to customer inquiries.

Key Responsibilities

  • Coordinate with new customers during the onboarding process
  • Process new customer cases and book implementation dates
  • Provide excellent customer communication and respond to inquiries promptly
  • Work to achieve 100% billable utilization of service resources where possible
  • Help prepare customers for successful adoption by providing resources and information
  • Liaise with internal stakeholders to ensure customer needs are met
  • Drive customers to book training and consultation time

Required Skills and Qualifications

To be successful in this role, you will need:

  • Adept at managing logistical and scheduling data, including multiple global time zones
  • Competent with resource planning and utilization
  • Familiarity with Salesforce is beneficial but not required
  • Ability to work collaboratively with the APAC and global teams

Benefits

As an Implementation Operations Specialist with AroFlo Innovations Pty Ltd, you can enjoy a range of benefits, including:

  • Free daily breakfast and lunch provided
  • Flexible working arrangements
  • Monthly RDO (Full-time employees)
  • Ground-breaking parental leave program
  • Opportunities for growth, development, and career progression
  • Fun team camaraderie and events
  • Paid volunteer leave days
  • Public holiday exchange
  • Casual dress
  • Free car parking

Core Values

At AroFlo Innovations Pty Ltd, we value:

  • We Are One Team
  • We Are Customer Centric
  • We Are Growth Minded
  • We Are Accountable
  • We Celebrate Success

Join Our Team

Simpro, AroFlo, and ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders, and minority groups are encouraged to apply. Visit simprogroup.com/au/company/careers to learn more about us and our values.

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