Warranty Team Lead

1 week ago

Sydney, New South Wales, Australia beBeeLeadership Full time $90,000 - $144,000

Warranty Team Lead Role

Cultivate a collaborative working environment that drives excellence in customer service outcomes.

We are seeking an experienced leader to oversee warranty claims and lead a team of consultants in delivering exceptional service experiences.

The ideal candidate will have a strong track record of coaching and managing high-performing teams, with excellent analytical and problem-solving skills.

Job Description

This role involves leading a team of consultants focused on complex warranty and after-sales service, customer satisfaction, and process efficiency across the entire warranty case lifecycle.

  • Lead, coach, and support a high-performing team of consultants, fostering a culture of ownership, engagement, and continuous improvement.
  • Set and monitor team KPIs related to case resolution, backlog management, and customer satisfaction.
  • Oversee the end-to-end warranty claims process, ensuring consistency, policy compliance, and quality assurance.
  • Implement structured triage and case assignment processes to optimise efficiency and case ownership.
Required Skills and Qualifications
  • Proven experience in warranty or claims management, ideally in a consumer goods or retail environment.
  • Demonstrated leadership experience with a track record of coaching and managing high-performing teams.
  • Excellent analytical and problem-solving skills with a focus on data-led decision making and continuous improvement.
  • Experience with CRM systems, particularly Salesforce and Customer 360, for case tracking and service reporting.
Benefits
  • A supportive and friendly team environment with a true family feel.
  • Generous employee, family, and friends 'product discounts.
  • Discounted health insurance, retail brands and vouchers.
  • Paid Parental leave.
About You

We are an equal opportunity employer, committed to creating simplicity and balance in both our living spaces and our work environment.

We take pride in our past accomplishments and are thrilled by the possibilities of the future.

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