Driving Customer Outcomes through Strategic Product Management
3 days ago
You're a skilled Product Manager driven to deliver exceptional customer outcomes. Our team has transformed our ways of working to take our customer obsession to the next level.
We're delivering outstanding customer experiences and having a lot of fun along the way. Do meaningful work that drives business growth.
Retail Banking Services is the public face of our organisation, delivering a seamless banking experience for the future to our customers.
The Credit Cards Team has end-to-end responsibility for the credit cards business, from product development to portfolio growth and process improvement.
We aim to deliver highly desirable, viable, and reliable credit card products to our target market by using customer and data insights to build solutions that meet our customers' needs now and into the future.
Key Responsibilities:- Manage end-to-end corporate single use virtual card products, Procurement Management Account product, and client card management portal.
- Engage with sales account relationship and front/back-office support teams to ensure they have consistently high levels of corporate cards knowledge and expertise.
- Work with external strategic and industry partners and suppliers to support integration issues and new business opportunities.
- Formulate and propose offers, obtain relevant approvals, calculate and pay actual revenue share.
- Proactively manage risks, including performance of regular controls, identification of issues, escalation, and swift resolution of issues, including remediation.
- Continuously improve the customer experience by reviewing and enhancing features, benefits, and digital experience.
- Ensure the origination process complies with all regulatory requirements.
- Analyse product performance KPIs and customer complaints to identify areas for improvement and opportunities for growth.
- Strong cards product knowledge.
- Experience managing banking products is highly regarded.
- Experience in all aspects of end-to-end product management.
- Experience in delivering strong outcomes in an Agile environment.
- Strong communication skills with experience in face-to-face client engagement.
- Strong stakeholder engagement and influencing skills, including the ability to progress multiple initiatives concurrently.
- The ability to think analytically and use data and insights to make decisions.
- A risk mindset – proactively identifying and understanding current and future risks.
- A tertiary degree in Legal Finance Banking Economics Accounting or related discipline is highly regarded.
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