Customer Marketing Manager

1 month ago


Sydney, New South Wales, Australia James Hardie Full time
Customer Marketing Manager

At James Hardie, we're seeking a seasoned Customer Marketing Manager to join our dynamic Commercial team. As a key player in driving customer sales growth, you'll leverage data and market insights to develop and execute best-practice customer sales growth programs, events, and activations.

Key Responsibilities:
  • Lead the execution of joint-marketing initiatives with customers, influencing and liaising with multiple stakeholders to bring campaigns to life
  • Co-create annual National Account customer plans, ensuring clear demonstration of marketing value, scalable programs, and in-store execution to achieve customer growth objectives
  • Design, develop, and execute key marketing assets, including communication, product merchandising material, point-of-sale, promotions, and events to drive growth of existing products and NPI
  • Lead and execute customer-focused, integrated marketing campaigns to drive customer engagement, expansion, and retention
  • Plan and execute customer digital marketing requirements for customer-owned sites and campaigns
  • Leverage James Hardie brand campaigns to drive category growth and create value for National Accounts
  • Work closely with National Account Managers to build strong relationships with customers' key stakeholders, including customer brand and marketing teams
  • Set objectives/targets and track progress and outcomes of campaigns, activations, customer growth programs for continuous improvement purposes
Requirements:
  • Tertiary qualifications in Business or Marketing, or equivalent
  • Strong marketing background, ideally with experience in shopper or customer marketing
  • Experience working directly with customers on marketing initiatives
  • Industry experience in building products, construction, or FMCG would be strongly preferred
  • Proven track record in successfully influencing shopper buying behaviors, including increase conversion and sell-through
  • Self-starter with strong communication and interpersonal skills, with the ability to build positive relationships, negotiate effectively, and present to differing stakeholder groups
  • Strong organizational and time management skills, gap analysis, and propriety setting
  • Analytical mindset with strong quantitative reasoning, creativity, and the ability to think strategically through complex issues
  • Hands-on with the ability to quickly shift between strategic and tactical approaches
  • Ability to pivot and adapt to a changing environment and remain steadfastly outcome-focused
What We Offer:
  • Stable growth at a global building products manufacturer
  • Bonus scheme for all eligible employees
  • Product discounts
  • Paid parental leave of 16 weeks for the Primary Carer (including super) and two weeks
  • 2 Volunteer days per year
  • Plenty of employee rewards and benefits, including a rewards and recognition program
  • Online shopping discounts
  • International and domestic development and progression opportunities
  • Access to thousands of free self-development modules via James Hardie University
  • Annual business conferences with Award gala dinners
  • Free annual health checks
  • Employee Assistance Program access for you and your immediate family members
  • Hassle-free, no-cost, and confidential access to our onsite psychologists and physiotherapists (specific sites)

Proudly providing Australian Made fibre cement to the market for over 100 years.

It's PossibleTM with James Hardie



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