Island Operations Manager

2 weeks ago

Sydney, New South Wales, Australia SeaLink K'gari (Fraser Island) Full time
Front Office Manager

We are seeking a skilled and experienced Front Office Manager to lead our front office team at Kingfisher Bay Resort, located on the stunning Fraser Island.

About the Role:

  • This is an exciting opportunity to join a world-class resort as part of the SeaLink Marine & Tourism team.
  • The successful candidate will be responsible for overseeing front office administration and reception operations.
  • They will also ensure exceptional guest experience in a friendly and team-oriented environment.
  • A minimum 2 years of experience as a Front Office Manager in a 3-star or higher hotel/resort is required.
  • Proficiency in using hotel booking software (e.g., Events Pro, SIHot, QuickTravel) is essential.

Key Responsibilities:

  1. Manage accommodation bookings, check-ins, counter service, and telephone inquiries.
  2. Reconcile daily accounts and client billing.
  3. Update daily incoming tour numbers for meals and accommodation.
  4. Assist with back-office operations and notify the Accommodation Manager of any issues.
  5. Induct and train staff to maintain consistent service levels.

Requirements:

  • Minimum 2 years of experience as a Front Office Manager in a 3-star or higher hotel/resort.
  • Proficient in using hotel booking software (e.g., Events Pro, SIHot, QuickTravel).
  • Experience in a fast-paced, ever-changing environment.
  • Self-motivated with the ability to work independently.
  • Keen attention to detail and problem-solving skills.
  • Professional service attitude with a "can-do" approach.
  • Current First Aid Certificate or willingness to obtain one.
  • Valid open driver's license.
  • Legal right to live and work in Australia.
  • Knowledge or experience with Accor properties (desired).

Salary and Benefits:

We offer a competitive salary package of AUD $65,000 - $75,000 per annum, depending on experience. In addition, you will receive:

  • Affordable island living with accommodation, meals, and Wi-Fi included.
  • Annual $1,000 SeaLink Employee Travel Allowance.
  • Exclusive discounts: 25% off resort dining, bars, retail, and spa.
  • Employee training programs and recognition awards.
  • Free K'gari Explorer Tours and ferry rides to and from the island.
  • Convenient Transfers: Free ferry rides to and from the island—getting here is a breeze.
  • Wellness Perks: Access to our pool, staff gym, tennis courts, and more.

About Us:

SeaLink Marine & Tourism is a world-class and Australian-owned operator, part of Kelsian Group Limited. We deliver brilliant experiences to our domestic and international guests on World Heritage-listed Fraser Island.

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