IT Operations Manager

8 hours ago

Sydney, New South Wales, Australia Latitude IT Full time

Latitude IT is offering a highly rewarding career opportunity as an IT Operations Manager, with a competitive salary of $120,000 - $150,000 per annum.

About the Role:

We are seeking an experienced IT Operations Manager to lead our team in delivering high-quality IT services to our clients. The successful candidate will have a proven track record of managing IT operations and service delivery functions in an Enterprise level organisation setting.

The ideal candidate will have experience working across IT Operations and Service Desk functions, with a strong understanding of ITIL service management principles and practices. They will be able to manage a team of direct reports, support project work and BAU activities, and drive continuous improvement of existing systems and processes.

Key Responsibilities:

  • Drive the ongoing evolution and enhancement of ITIL standards and practices across the organisation.
  • Guiding and mentoring a team of experienced IT Support & Service Desk Analysts.
  • Working within the Corporate IT team, dealing directly with end-users and business stakeholders, including C-Level Executives & Directors.
  • Proactively managing all IT Service Management operating processes (ITIL) and procedures.
  • Supporting and leading the day-to-day activities of the Service Desk function and relevant Technical Support teams.

Requirements:

  • Proven experience working in an IT Ops Leader / IT Service Delivery Manager type capacity, with ITIL service management knowledge and experience.
  • Experience working across IT Operations and Service Desk functions in Enterprise level organisation settings and environments.
  • Experience with managing Service Desk and IT support activities with a focus towards Microsoft technology stacks.
  • Technical experience with supporting Microsoft 365, Azure, Azure AD, Exchange Online, and Microsoft technology stacks.

What We Offer:

At Latitude IT, we are passionate about providing equal employment opportunities and value workplace diversity. We encourage Aboriginal & Torres Strait Islanders, people with a disability, and people from a culturally diverse background to apply.

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