IT Infrastructure Support Professional
2 weeks ago
We are seeking an experienced IT Infrastructure Support Professional to join our dynamic team at Hamilton Island Enterprises.
About the RoleThis position is responsible for providing technical support and troubleshooting for various computer systems and software applications within the organisation. The role involves diagnosing and resolving hardware and software issues, ensuring system stability, and maintaining efficient operations.
Key Responsibilities:- Troubleshoot and resolve hardware and software issues, including operating systems, applications, and network connectivity.
- Provide technical support for end-users, assisting with software installations, configurations, and troubleshooting.
- Assist in network troubleshooting and maintenance, resolving connectivity problems and configuring network devices.
- Maintain system performance by proactively monitoring and updating software and hardware to ensure security and efficiency.
- Create and maintain technical documentation, such as user guides and troubleshooting procedures.
- Provide after-hours support on a rotating basis, including weekends, and be available for short-notice travel to Hamilton Island.
You will be a proactive, solutions-oriented individual with excellent problem-solving and communication skills. You will thrive in dynamic environments and have a strong customer service focus.
- Proven experience in providing technical support and troubleshooting (Essential)
- Strong knowledge of operating systems (Windows, macOS, Linux) (Essential)
- Proficiency in MS Active Directory, Citrix, and common software applications including M365 and Adobe Creative Cloud (Essential)
- Australian Driver's Licence (Essential)
- Experience in the hospitality industry (Desirable)
As an IT Infrastructure Support Professional at Hamilton Island Enterprises, you will enjoy a range of benefits, including:
- Convenient St Leonards location with free on-site gym
- Hybrid working arrangements
- Paid parental leave
Our estimated salary for this role is $80,000 - $110,000 per annum, depending on experience.
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